Community Association Manager (WBVA2024-7296)

Company Overview:

RealManage / Cardinal is a national Inc. 5000 firm with clients and operations in 26 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Cardinal offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Cardinal is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Cardinal relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Cardinal, we are always getting better.
  
  

Responsibilities

Essential Function

At Cardinal, our Portfolio Managers provide professional guidance and leadership for multiple client communities. Managers must understand the disciplines and methodologies presented in Budget Analysis and Preparation, Facility Management, Risk Management, Insurance, and Contract Administration, to name a few. The Portfolio Manager must attain of the minimum professional designation of Community Association Manager (CMCA) within 6 months for continued employment with the company. In performance of the role and responsibilities of this position, the Portfolio Manager will perform all duties in accordance with the approved Mission, Vision and Values of Cardinal Management Group.

Duties/Responsibilities:

• Oversee the operation and administration of the Association per the management agreement, state statutes, and the Association's policies and procedures
• Act as the primary liaison with the Association's Board of Directors and community members as needed
• Plan and participate in Board meetings per the management agreement
• Serve as a Cardinal Ambassador and Client Relationship Manager, attending community events as needed
• Ensure the Board of Directors is aware of legal actions involving the Association and liaison with the Association’s attorney
• Prepare Board packages, meeting agendas, and reports according to established standard operating procedures
• Monitor delinquency rates and collections process for account portfolio.
• Monitor community accounts payable and process invoices for all accounts per company operating procedures
• Review and provide accurate monthly financial reports; offering guidance and recommendations to the Board in accordance with best practices
• Prepare annual operating budgets including a review of community reserve studies and maintain all expenses within the budget
• Maintain unit and contract files relating to the operations of the Association
• Coordinate annual tax return filing with community CPA
• Oversee all capital improvement and replacement projects
• Bids projects to multiple vendors using standard RFP to provide a consistent scope of work
• Coordinate with onsite and maintenance staff to complete work orders as well as oversee contract vendors and ensure they meet their contractual obligations
• Other duties as assigned
  
  

To be the very best at this position, we look for the following qualities.

• Excellent interpersonal skills . You will have to manage a wide range of personalities with a wide range of opinions, both over the phone and in person. You should be a friendly, outgoing person who can represent the company well in all situations.
• Excellent writing skills . Our customers require thoughtful, concise, timely responses to their concerns. Much of this communication occurs over e-mail.
• Excellent technology skills. Most of your day will be spent managing data utilizing our proprietary software. You should be comfortable using and learning technology software which allows you to access Owner / Residential portals, Management / Board portals, Closing portals, Attorney Portals, and Vendor portals all from one landing page.
• Flexibility and humility . We approach our business with the mentality the we are here to serve. That means that you need to be willing and able to do what is necessary to please your clients, whatever that may be. You should be comfortable and willing to pitch in and do whatever needs to be done.
• Excellent organizational skills. You will be working with hundreds of owners divided among a portfolio of properties. We have established excellent, efficient systems to facilitate this work, but you need to have strong organizational skills and be attentive to detail to use the systems effectively.
• The ability to work independently. Because this is a growing business, you need to be comfortable working alone or independently at times. We will provide training and set goals, provide the technology and systems for you to achieve those goals. You will be empowered to make decisions and will be held accountable for your decisions.
  
  

Qualifications

Qualifications:

• Virgina state community association manager license preferred
• Associate or higher degree highly preferred.
• Minimum of one (1) year managing Homeowner Associations (HOAs) required.
• 3-5+ Years’ experience managing a portfolio of properties
• Strong Project Management Skills
• Understanding of basic contract and client management
• Excellent Knowledge of Microsoft Suite (Outlook, Excel, Word)
• Prior use of CINC preferred
• CAI certification preferred
• Must be able to lift, bend, stoop, climb, reach, and lift up to 25 pounds.
  
  

Pay and Benefits:

$85,000 to $120,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays