Community Association Manager (VBFL2023-6436)

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 24 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

The Community Association Manager (CAM) is the key ambassador of Keystone. He/she will provide management, direction and leadership to ensure the daily operations of a portfolio of community associations delivers professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.

Key responsibilities include, but are not limited to, working closely with the Board of Directors, developer and/or builder, to manage and operate the community, facilitate solutions to problems, promote community harmony, enforce deed restrictions and increase value of each community.

JOB RESPONSIBILITIES:

• Standard CAM Tasks:
• Ensure compliance with all Federal, State and Local Regulations
• Knowledge of Community Governing Documents and Florida Statutes
• Board of Director Meetings
• Meeting Preparation
• Attendance
• Annual and Budget Meetings
• Meeting Preparation
• Conduct Budget Workshops as necessary.
• Attendance
• Budget
• Annual Preparation
• Consistent Monitoring to ensure that the financial
• Vendor Coordination
• Obtaining Estimates
• Project/Job Coordination
• RFP Preparation
• Query clients to ensure Keystone is maintaining customer satisfaction.
• Take action on any areas needing improvement.
• Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property and ensure cleanliness, compliance and safety.
• Work in collaboration with the Compliance Officer on Associations where they complete site inspections.
• Monitor and take action on all community related communications.
• Promptly respond to emergency situations.
• Comply with statutory requirements regarding record keeping.
• Administrative Functions:
• Submit Invoices to Keystone.
• Monitor and adhere to budgets.
• Effective, timely and professional client, vendor and co-worker communication.
• Coordinate and approve time off requests for on-site employees.
• Provide weekly manager’s report to supervisor.
• Miscellaneous:
• Maintain Community Association Manager License and the necessary continuing education.
• Serve as an ambassador of corporate culture and growth by leading by example.
• Read and comply with the Real Manage and Keystone Property Management Group’s Employee Handbooks.
• Follow all policies and Standard Operating Procedures as directed by Management.
  
  

Perform and or participate in any range of special projects, tasks and other related duties/tasks as assigned by Management

• Plus other work related tasks as needed
  
  

Qualifications

Qualifications:

• Florida state community association manager license required
• Minimum of one (1) year managing Homeowner Associations (HOAs) required.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  
  

Pay and Benefits:

$60,000 to $75,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays