Community Association Manager (General Manager)

Description

Job Summary:

The General Manager is responsible for providing leadership, direction, and oversight for the overall operation of the community. This includes developing and implementing strategic plans, managing budgets, and overseeing key community functions to ensure the successful execution of Board objectives. The General Manager acts as a liaison between the Board of Directors, committees, and homeowners, ensuring the community’s needs are met effectively.

Essential Duties And Responsibilities

• Develop and execute short-term and long-term plans in alignment with Board goals.
• Oversee the annual budgeting process and monitor monthly financial performance, providing regular updates to the Board.
• Review organizational structure and functions, recommending changes as necessary.
• Collaborate with public, private, and volunteer organizations to enhance community services.
• Support the activities of Board sub-committees.
• Maintain in-depth knowledge of Community Governing documents and provide recommendations for revisions as needed.
• Work closely with the Board of Directors to establish and prioritize goals annually or as needed.
• Implement Board-approved goals, business plans, and initiatives.
• Foster seamless communication between the Board and committees.
• Provide leadership and guidance to address homeowner concerns and ensure their needs are met.
• Develop and implement the annual budget in collaboration with the Board of Directors and accounting team.
• Ensure community operations remain within the approved budget and meet financial objectives.
• Attend and lead Board of Directors meetings, providing agenda support, reports, and timely execution of directives.
• Partner with local emergency organizations to maintain and update emergency and evacuation plans.
• Facilitate annual goal-setting sessions with the Board and other key community participants.
• Collaborate with other departments, divisions, and external agencies to identify and implement programs that meet community needs.
• Continuously assess and improve service delivery and community programs.
• Stay updated on industry trends through participation in professional meetings and training programs.
• Ensure visibility throughout the community and oversee the implementation of projects.
• Ensure compliance with all contracts, agreements, and regulations governing the association.
• Maintain and adhere to the master calendar, maintenance schedule, and association budget.
• Review corporation policies regularly to ensure compliance with relevant laws and community guidelines.
• Follow quality system procedures.
• Conduct regular community inspections as required by contract.
• Manage and handle vendor relationships.
• Must have reliable transportation to travel between work locations as needed.
• Perform other duties as assigned by the Board.
  
  

Qualifications

• Proficiency in Microsoft Office applications, especially Excel and Word.
• Possess basic accounting knowledge sufficient to interpret and understand monthly financial statements.
• Strong written and verbal communication skills, with the ability to document and implement operational processes.
• Proven experience interacting with Boards of Directors and implementing Board directives.
• Strong financial management skills, including budgeting and cost-sharing activities.
• Ability to represent the association positively within the community and in public interactions.
• Goal-oriented and self-motivated, with the ability to lead and influence others.
• Strong listening and collaboration skills.
• Conflict resolution and problem-solving abilities.
• Executive decision-making and strategic planning capabilities.
• Demonstrated leadership and public relations skills.
• Experience working with volunteer committees and Boards of Directors.
• Strong organizational and time management abilities, with a proven track record of meeting deadlines.
• Ability to work effectively under pressure and adapt to changing priorities.
• Strong ethical practices and professionalism.