Community Association Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations. We are currently in search of a Community Association Manager for our Corporate office in Irvine. The responsibilities and qualifications are listed below.

Summary: Manages a portfolio of community associations. Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members and vendors. Must maintain client satisfaction and account retention. Builds and manages teams effectively.

Benefits of Joining Keystone:

Keystone’s goal is to improve people’s lives beyond expectations. We set ourselves a part by providing a great level of service to our team members and clientele base. We invite you to view our LinkedIn, Instagram, and Twitter pages to get an inside look on what Keystone is all about! Check out our social media through our website on www.kppm.com. Click on Careers, and stay connected!

What we Offer:

• Competitive pay
• Flexible working arrangements
• Every other Friday off
• Work/Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Mileage and cell phone reimbursement provided
• Excellent Medical, Dental, Vision and Life insurance
• Flexible Spending Account
• Basic Life/AD&D insurance
• Short Term Disability Plan
• 401K Retirement plan with company match
• PTO Paid Time Off
• Birthday Time Off
• Paid Holidays: President’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving and the day after, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

Essential Job Duties and Responsibilities:

• Meet with Associations 1-2 times a week.
• Willingness to manage and assist in special projects.
• Manage all operations for a portfolio of community associations.
• Demonstrate consistency in all areas.
• Provide leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
• Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
• Working extensively with Board of Directors, vendors, contractors, and homeowners within the various communities.
• Strong Knowledge of industry trends.
• Create budgets and manage financials.
• Compliant with company policies and procedures.
• Client Satisfaction and Account Retention
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by supervisor.

Qualification Requirements:

• Must have a valid CA Driver’s License.
• Must have reliable transportation and the ability to drive to and from communities.
• 3-4 years of experience in HOA management.
• 2-3 years of experience in customer service.
• Organizational and computer skills.
• CAI or CACM Certification(s) a plus.
• Ability to multi-task.
• Obtain strong attention to detail.
• Ability to maintain a positive attitude.
• Excellent interpersonal skills.
• Strong verbal and written communication.

Education and/or Experience:

• 3-4 years of experience working in a HOA management role.
• Bachelor’s Degree preferred.
• High School Diploma required.

Work Environment:

• The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.