Community Assistant

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Fundamental Job Function:

Assist the Property Manager with all administrative functions relating to providing “true service” to the site community (residents) and the condominium association (board members).

Duties and Responsibilities:

• Provides responsive customer service to all residents.
• Composes communications to residents, board members and TDG to include but not limited to:
• Violation Letters
• Board Meeting Packages
• Emergency forms
• Welcome Packets
• Sale of unit packets (as requested)
• Community Newsletters
• Updates to resident handbooks, or other similar documents, as changes occur.
• All other communications as requested and approved by the Property Manager.
• Process billbacks for property invoices utilizing invoicing and accounting software platforms.
• Filing and purging of documents (both electronic and hard copies).
• Answer phone(s), take messages, and follow-up appropriately.
• Provide prompt and courteous service to both internal (TDG employees) and external customers (residents and board members).
• Order office supplies as requested and approved by manager.
• Conduct new resident orientations.
• Other duties as requested.
  
  

Requirements

Requirements and Qualifications:

• Ability to interact with all levels at the site, as well as Branch staff
• Passionate about customer service and working as a part of a team.
• Ability to multi-task in a fast-paced work environment.
• Positive demeanor in all interactions and communications.
• Able to work independently.
• Microsoft Office experience; Word, Excel, Outlook, PowerPoint as well as some database platform experience.
• Associate's degree, plus 1-3 years of directly related experience preferred. Will consider an equivalent combination of education and experience.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.