Community Administrator / ACAM (MAZ2023-6294)

Company Overview:

Vision Communiy Management is a division of RealManage. RealManage is a national Inc. 5000 firm with clients and operations in 24 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Vision offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Viosion mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Vision is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Vision relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Vision, we are always getting better.
  
  

Responsibilities

This position assists our Community Manager's with homeowner association and vendor communication, assisting homeowners to understand their community rules and regulations, meeting attendance, and other duties as assigned by the Executive Team. The ideal candidate is a fast learner, works well with others, and has a can-do attitude! We will train on company software.

• Provide daily administrative support for assigned portfolio
• Provide great customer service to clients
• Process Association mailings as assigned
• Reply to customer inquiries via telephone, email, written correspondence
• Process Architectural Requests, work with Committees to ensure timely processing of applications.
• Schedule clubhouse reservations, distribute gate transmitters, pool keys, and other equipment as required by each Association’s policies and procedures.
• Attend Association meetings as assigned by Supervisors
• Become knowledgeable of assigned portfolios, state law as it pertains to the industry, and company policies to better serve clients.
• Filing and scanning
• Provide administrative support to Community Managers which includes: returning calls, mailing correspondence.
• Professional grammar, written communication, and use of proper email etiquette.
• Work within a team environment
• Ability to multi-task and establish priorities
• Ability to utilize Microsoft Office, internet, and email.
• Attendance of occasional corporate events
• Other duties as assigned by Supervisors
  
  

Qualifications

• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  
  

Pay and Benefits:

$18.00 to $21.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays