About the job
Job Details
Description
Primarily responsible for monitoring all traffic entering the community ensuring residents and guests have the proper access, performs scheduled foot and vehicle drive through inspections throughout the community, completing status reports/safety checks, and issue warning notices/tickets for violations of Covenants, Conditions and Restrictions (CC&R’s).
Description
Primarily responsible for monitoring all traffic entering the community ensuring residents and guests have the proper access, performs scheduled foot and vehicle drive through inspections throughout the community, completing status reports/safety checks, and issue warning notices/tickets for violations of Covenants, Conditions and Restrictions (CC&R’s).
- Responsible for scheduling of Gate Attendant Staff.
- Email Blasts as necessary.
- Prepares Status Reports and Safety Updates.
- Routine Gate Operation Checks.
- Access control of vehicle and foot traffic entering community during the work shift and identify reason for entering.
- Log in all vendors entering community with license number.
- Contact resident to authenticate visitors who are not on the resident’s authorized guest list.
- Advise all entering community without good cause that they must leave immediately.
- Check gates entry points and communication devices on a routine basis.
- Notify all RV and recreational vehicles of onsite limitations.
- Make a daily log of each shift highlighting all unusual incidences and safety problems as they occur.
- Emergencies or concerns are immediately reported to the Community Manager.
- Send email blast to owners if there is gate closure after hours, weekends, or holidays.
- Participate in Speeding Control to include education to entrants.
- Assist residents with RFID application and entry date of users.
- During rain, assure that all the storm drains are clear of debris.
- Watch for vehicles going over the speed limit of 15 MPH
- Monitor and report all gate incidents to include inoperative gates.
- Perform other related duties as directed.
- Excellent customer service skills.
- Ability to communicate proficiently to interact and work positively and effectively with staff and residents at all levels.
- Ability to utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
- Ability to handle multiple tasks simultaneously and establish priorities.
- Ability to manage conflict with upset customers in person in a calm and rational manner to diffuse difficult situations.
- Prepare staff work schedule.
- Supervise Courtesy Access staff.
- Standing for long periods of time.
- Walking or driving throughout community for scheduled inspection.
- Utilizing a computer and other office equipment.