Commercial Association Manager / Portfolio Manager

Job Title: Association Portfolio Manager

 

Reports to: Regional Director or above

 

Job Responsibilities

 

The Association Portfolio Manager ("APM") oversees a portfolio of Commercial Property Owner Association accounts in and around Los Angeles to ensure business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, MarWest policies and procedures, California Civil Code and other applicable regulations. A successful APM is a self-accountable, well-organized, proactive person who takes pride in the appearance of the property and enjoys building relationships with boards of directors, owners, and tenants. The APM "owns" the client relationship and is responsible for understanding and meeting client expectations. APM's enjoy a high degree of autonomy as long as they remain service-oriented, manage and execute on daily tasks in a prompt manner, are accessible and accountable. APM's receive support from other Accounting Staff, Regional Leaders, IT and Senior Leadership.

 

Essential Duties & Responsibilities

 

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

 

• Understanding of all property governing documents (CC&Rs, By-Laws, & Rules) and ensure all requirements are followed.
• Quickly gain a working knowledge of MarWest systems and networks (including Avid, Jenark, etc.), and assimilate standard operating policies and procedures.
• Proactive inspection of landscape and other common amenities and timely execution of necessary repair and maintenance activities and in accordance with our management agreement
• Respond in a timely fashion to owner / tenant requests for maintenance or compliance issues, or architectural change approvals.
• Gather detailed bids for major non-recurring projects, or for requested changes in recurring vendor contracts.
• Monitor the financial position of the association and present financial reports
• Operate within budgets approved by the properties.
• Assess and monitor property needs: identify opportunities for improved communication or service delivery methods. Implement programs or improvements.
• Must be able to confidently and clearly run client facing meetings
• Must have reliable transportation and be able to drive to other work locations.
• Other duties as assigned.

 

Additional Duties & Responsibilities

 

• Practice and adhere to Company Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

 

Education & Experience

 

• 6 or more years property management experience.
• California Real Estate License a plus.

 

Knowledge, Skills & Proficiencies

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

 

• Strong written and verbal communication skills. Must be an "active" listener who can anticipate issues and drive for mutually satisfactory resolution.
• Working knowledge of Microsoft Applications, especially Word and Excel.
• Efficiently work using a computer including various programs
• Service oriented mindset, with multi-tasking abilities and flexible, resilient attitude.
• Must be able to instill confidence in board members and residents by being prepared and knowledgeable.
• Must be able to deal with conflict and work well under pressure

 

Tools & Equipment Used

 

• Standard Office Equipment
• Valid Driver's License and State Mandated Vehicle Insurance

 

Physical Requirements / Working Environment

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Must be able to lift 25lbs
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks in uneven areas.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

 

Travel

 

• Must be able to drive to various locations for meeting and training purposes.
• Portfolio is throughout Los Angeles and surrounding counties. While our headquarters are in Irvine, there is opportunity to work from Los Angeles as well, as Supervisor approved.

 

About Us:

 

MarWest Commercial specializes in the formation & management of commercial property owners Associations. With approximately 350 commercial office, industrial, medical office, and mixed-used properties under management throughout the United States, MarWest is known as the industry leader.

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.