Collections Representative

Perform all aspects of collections and administrative functions for outstanding invoices and balances on Community Archives accounts receivable. Communicate with title companies on behalf of Associa’s branches to collect outstanding AR from Community Archive orders.

Job Duties and Responsibilities

• Contact Title Companies via email, phone, and other modes of correspondence in regard to their unpaid and outstanding balance on Homeowner Closing documents, according to FDCPA regulations.
• Utilize all approved collection strategies and programs (i.e. re-age, reinstatement, payment plan, etc.) for payment on delinquent accounts.
• Maintain accurate and complete documentation on customer accounts, client correspondence files, and adhere to established follow-up procedures.
• Meet performance standards and quality assurance goals set forth by management.
• Handle all aspects of collections administrative functions including but not limited to tracking CA delinquency, creating reporting metrics, filing and archiving all documentations and consolidating data in reportable formatting.
• CA Delinquency = Past due Agreement option processing fees collection, and collection of settled account balance on branches CA has agreed to assist
• Reporting Metrics = tracking of Collection activities and provide branches reports as requested
• Filing and archiving = emails sent will be in HelpSpot, copies of letters sent to optimal will be saved
• Consolidating data in reportable formatting= duplicate of creating reporting metrics
• Adhere to established client/branch empowerment guidelines.
• Other duties as assigned

Knowledge and Skills

• Full knowledge of MS Office Suite with special emphasis on Excel, Word, and Outlook
• Proficiency in professional business writing and communication.
• Ability to create routine reports and correspondence.
• Ability to solve complex problems and deal with a variety of variables.
• Excellent organizational and time management skills required.
• Ability to operate independently within a given set of parameters and to prioritize work as needed to achieve department goals.
• Good communication and negotiation skills required
• Knowledge of collections regulations and FDCPA
• Knowledge of the C3, Community Archives, Payment Portal, and AX preferred

Education and Experience

• High school diploma or general education degree (GED)
• Associate degree or higher preferred
• Collections and Delinquency experience preferred