Collections Analyst

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Accounts Receivable/Collections Specialist is responsible for processing corporate accounts receivable transactions and conducting collections research and effort. This is a corporate accounting support position in a fast-paced centralized accounting services environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Delinquency / Collections Analyst position has a primary responsibility to provide in-depth analysis of delinquency accounts in order to pro-actively identify those Home Owners accounts whose status and balance may be incorrect or not adequately documented and to perform various bookkeeping projects as assigned.

• Review and monitor all assessment accounts set to "special" status. Follow up with the Manager for changes and/or updates and ensure the proper documentation is placed in the unit file and the corresponding notes are reflected in C3.
• Review monthly reports provided by the Association's collection Attorney and reconcile accounts currently active with the Attorney to the proper C3 account status.
• Ensure that Admin Fees are properly tallied and billed to CMC clients for Exhibit B/C letters sent to delinquent homeowners by the Delinquency Coordinators on our client's behalf.
• Maintain and distribute the Community Delinquency Information, Community Attorney Information and Attorney Contact List.
• Review all HO payments received from the attorneys. Conduct a line-by-line review of attorney ledgers to ensure all legal fees have been identified and accurately posted to a HO's account.
• Provide notification to the attorneys of direct payments received, checks returned for NSF, or on-line bill pay rejections.
• Monitor Association special assessment setups in C3 and reconcile special assessment accounts at the end of the special period.
• Monitor and maintain assigned accounts through follow up and possibly implement alternative payment options.
• Make collection and billing calls to reduce the lost assets of a company and delinquent payments

Requirements

• Skill in the maintenance and control of appropriate data collection and record keeping systems.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.