CMA Onsite Division Manager (High-Rise and Large-Scale Divisions)

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Title: Onsite Division Manager (High-Rise and Large-Scale Divisions)

Reports To: Director of Association Management

Job Category: Management

Job Type: Full Time

Job Status: Exempt

Travel: Required

Job Description

Position Purpose:

This role requires providing leadership and direction to community association managers in High-Rise and Large-Scale Divisions. It includes defining priorities, communicating tasks, and interacting with clients and CMA departments to meet client retention goals. The ideal candidate is a flexible, proactive self-starter who delivers results positively and professionally.

Major Tasks, Responsibilities, And Key Accountabilities

• Responsible for the day-to-day operations of the Division including, but not limited to training, coaching, career mentoring, and professional development. Specifics include but are not limited to:
• Identify, interview, and vet candidates for all open onsite positions based on knowledge of the client’s needs and current market conditions.
• Coordinate candidate interviews with the schedules of Board members.
• Manage the entire process of new hire onboarding from start to finish.
• Manage a portfolio of twenty-five (25) onsite association clients and managers.
• Effectively manage expenses and resources to generate growth and resolve annual budget discrepancies. Specific include but are not limited to:
• Track all management fees and pass-thru salary amounts for every CMA onsite employee.
• Coordinate with Boards to address salary considerations for each employee.
• Provide Boards with staff performance metrics and recommendations for merit bonuses when applicable.
• Assist Association Managers in successfully managing the current customer base to encourage retention and CMA sales growth. Specifics include but are not limited to:
• Review weekly manager reports to provide professional guidance and assistance.
• Provide manager support for resident questions or concerns when escalated by the manager or upper management.
• Assist manager with relevant industry market research and best practices to provide value-add to each Board client. (Insurance review, pricing, etc.)
• Effectively communicates company goals and strategies to the Division.
• May be required to provide support to the sales manager for potential onsite clients.
• Consistently maintain a portfolio of 25-30 large-scale onsite association managers and clients.
• Track and evaluate Association Managers' job performance annually using standard criteria based on the requirements of the Association-specific contract and CMA core competency standards. Provide feedback on performance reviews to staff, clients, management, and HR to identify staff training needs and goals.
• Proactively monitors client satisfaction and anticipates potential issues by communicating regularly with clients and attending meetings with Association Management staff. Specifics include but are not limited to:
• Working onsite with any new manager for a minimum of one (1) week.
• Attend at least one (1) Board meeting per quarter for each community in portfolio.
• Attend all Annual Meetings as schedule permits with Onsite Director attending when needed.
• Train managers in building RFPs for the bid/vetting process, etc.
• Conference with Board members to provide support for special projects including capital improvement projects, loans, RFPs for vendor services such as landscaping or concierge, etc.
• Tracks vacation and PTO for Division members, and coordinates staff coverage as needed. Specifics include:
• Serve as on-call manager for managers on PTO as needed (maximum of 50% of the portfolio at one time).
• When a CMA Bridge Manager is not available or there is a manager coverage gap, provide temporary onsite coverage, typically a 2–6-week onsite commitment.
  
  

Nature and Scope

• Position will report in person to the CMA office for monthly Division Manager meetings, relevant training classes, and corporate team meetings as needed.
• Requires driving daily to onsite client locations at least three (3) days per week.
• The Division Manager is expected to set meeting agendas and schedule face-to-face meetings at four (4) client sites per week with the onsite staff and client Boards.
• Must be available to attend evening meetings and visit properties.
• Interacts directly with corporate officers, Association Managers, Boards, homeowners, and vendors, so clear, concise, and professional communication skills are required.
• Position demands accuracy, conflict resolution, and decision-making skills.
• Must have extensive HOA and Condominium Management experience.
  
  

Requirements

Education Required

• Bachelor’s Degree required.
• Valid Driver's License with clean record.
• Must pass background and drug test.
• Holds an active Georgia Real Estate Sales or CAM License.
• AMS designation required.
• Proficiency in using Microsoft Office 365 applications, including Outlook, Excel, and Teams.
• Proficiency using Vantaca and community-specific software such as SmartWebs, BuildingLink, Concierge Plus, KeyTrac, and various gate and access software packages.
  
  

Experience Required

• Ten years of applicable work experience (not necessarily in association management).
• Three (3) years of supervisory experience of at least three (3) staff.
• Three (3) years of onsite management experience with at least two (2) years at CMA.
• Working knowledge of budgeting, accounting, and reporting processes.
• Mentoring skills, motivational skills, project management skills, and professional presentation skills are critical to this role.
  
  

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.