CMA Office Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Position Purpose

Performs full administrative and general support duties to assist the On-Site Property Manager and the Board of Directors. 
Performs concierge and administrative duties for homeowners. 
Communicates accurate and concise information about the communities rules, regulations and policies to owners, tenants, visitors and vendors. 

Major Tasks, Responsibilities And Key Accountabilities

Provides exemplary customer service to homeowners, guests of the community, the Board of Directors and the On-Site Property Manager. 
For those with a license, assists with the collections effort on past due accounts for homeowners in the community. 
Compiles Architectural Control Committee applications and reviews with applicants to assist owners in navigating the process. 
Composes written correspondence. 
Schedules meetings with vendors. 
Works with Maintenance, Housekeeping & Concierge teams to complete Board directives. 
Assists Property Manager with billing issues. 
Assists Property Manager with researching account information. 
Refers all request for quotes to the Property Manager for approval. 
Schedules amenities for residents and manages deposits and payments from those reservations. 
Sorts and distributes incoming mail. 
Retrieves voice mail message and returns or forwards calls as appropriate. 
Maintains electronic and hard copy filing system and efficient information retrieval system. 
Manages Board of Directors and general community email list servers. 
Performs clerical duties which include photocopying, faxing, operating postage machine, and preparing large volume documents for mailing. 
Assists with special event planning with Social Committee and management. 
Secures the office and telephone system at close of day. 

Nature and Scope

Typically has frequent contact with homeowners and vendors in person and via telephone or email. 
Requires the ability to work independently while prioritizing workload with an attention to detail and willingness to complete projects in a timely and efficient manner. 
Occasional outside property inspection or other duties. 
Must meet reasonable deadlines. 
Demands accuracy. 
May be involved in mildly difficult situations. 

Job Type:Full-time

Salary: $50,000.00-$55,000.00per year dependent on experience

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday, 9am-5pm onsite position that does not allow for a hybrid work option 
Occasional Weekends may be required

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Requirements

 Environmental Job Requirements

Physical demands involve processing, lifting & moving incoming & outgoing boxes (25 to 30 pounds). 
Lengthy periods of sitting, standing, bending, and stooping are required. 
A lot of face-to-face interaction with homeowners. 
Positive attitude especially when faced with stress or tense situations. 

Education Required

Proficiency in MS Word, MS Excel, MS Outlook. 
Good oral and written communication abilities. 
The knowledge and skills typically gained through the acquisition of a high school diploma and/or GED. 

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.