With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
Position Purpose
The L.S.O.S. Operational Division Manager provides employee and client leadership, operational oversight, and training support to onsite community association managers in the High-Rise and Large-Scale Divisions. This role balances operational efficiency, client satisfaction, and professional development to ensure high-quality service delivery and organizational success. The ideal candidate is a professional with a polished and professional image, demonstrating proactive and flexible leadership with excellent communication and problem-solving skills. They should also possess expertise in using Vantaca software and extensive experience in onsite community association management practices.
OperationalLeadership
- Oversee the day-to-day operations of the division to ensure onsite staff alignment withcorporate goals and client expectations.
- Manage a portfolio of onsite association clients and managers, providing guidance and support on operational priorities using CMA resources, systems, and ancillary services.
- Collaborate with Onsite Division Manager and Onsite Community Association Managers to monitor expenses, management fees, and pass-through salary amounts.
- Serve as an escalation point contact for manager, internal departments, resident, or client concerns, ensuring prompt and effective resolution.
Client & Board Interaction
- Serve as a trusted professional resource for Boards to address staff compensation, performance metrics, and operational needs of the community.
- Conduct regular site visits and attend a minimum of one board meeting per quarter for each community in the portfolio.
- Provide onsite manager coverage as needed, attend annual meetings, and provide support for special projects, including capital improvements, vendor RFPs, and more.
Training and Development
- In coordination with the Onsite Division Manager and corporate recruiting team, identify, interview, and vet candidates for open onsite positions, ensuring alignment with CMA expectations and standards, client needs, and market conditions.
- Coordinate and manage the onboarding process for new hires, including training to learn operational and client-specific processes.
- Develop and implement ongoing training programs for the division, focusing on skills such as customer service, Vantaca, budget creation/tracking, RFP creation, and onsite system testing and permitting best practices.
- Provide weekly coaching and mentoring through report reviews and direct
- Regularly work onsite with existing managers, new managers, and assistant managers to develop relationships with onsite staff and clients.
- Collaborate with Onsite Division Manager to track and evaluate managers' system knowledge and performance, identifying individual training needs, and goals, and identifying opportunities for improvement.
Resource and Portfolio Management
- Track and manage division PTO schedules, ensuring adequate coverage through temporary onsite assignments as needed.
- Serve as an on-call manager for managers on PTO or when gaps
- Coordinate with CMA departments to address operational and resource
Performance Monitoring and Metrics
- Track and evaluate job performance of onsite managers based on association-specific contracts and CMA core competency standards.
- Provide feedback on performance reviews to staff, clients, management, and HR to align professional development with organizational goals.
Corporate Collaboration
- Serve as a liaison between corporate officers, Boards, homeowners, vendors, and division staff, ensuring professional communication and operational service consistency.
- Support business development by providing insights for potential onsite
Nature and Scope
- Reports to CMA corporate headquarters a minimum of two (2) days per week or as directed by supervisor.
- Position requires regular travel to onsite client locations around metro Atlanta (at least three days per week).
- Attend evening meetings and site visits as
- Operate as a key point of contact for operational and training needs within the
Job Type:Full-time
Salary:Starting at $85,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Vision insurance
Long Term and Short Term Disability Options
Total Rewards
Paid Holidays
Paid Time Off ( Sick, Personal, Vacation, etc.)
Schedule:
Monday to Friday, Occasional Weekends may be required
Requirements
Education Required
- Bachelor’s Degree required.
- Valid Driver's License with clean record.
- Must pass background and drug test.
- Holds an active Georgia Real Estate Sales or CAM License.
- AMS designation preferred.
- Proficiency in using Microsoft Office 365 applications, including Outlook, Excel, and Teams.
- Proficiency using Vantaca and community-specific software such as SmartWebs, BuildingLink, Concierge Plus, KeyTrac, and various gate and access software packages.
Experience Required
- Ten years of applicable work experience (not necessarily in association management).
- Five (5) years of supervisory experience.
- Working knowledge of budgeting, accounting, and reporting processes.
- Mentoring skills, motivational skills, project management skills, and professional presentation skills are critical to this role.
Environmental Job Requirements
- Physical demands involve processing, lifting & moving incoming & outgoing boxes (25 to 30 pounds).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.