Clubhouse Attendant (52502)

$15/hour

Job Summary

The Clubhouse Attendant is responsible for overseeing the functioning of the Clubhouse, enforcing the Clubhouse Rules, setting up and/or breaking down of setup requests, and other duties.

Essential Duties & Responsibilities

• Greet all walk-ins and provide assistance to Residents/Guests as needed.
• Answers all calls and/or e-mails, distribute all messages, etc. from Residents, Board members, Staff, Vendors, etc. as required in a timely manner.
• Install barcodes for Residents as requested. Provide Administrative Assistant with completed form(s) and information needed to properly maintain the Resident’s records.
• Responsible for uploading and running the Saturday & Sunday slides in the Lobby monitor.
• Give a courtesy call to those Residents whose work orders have been opened for more than seven (7) days.
• Monitor the facility cameras whenever possible.
• Perform random walk-throughs the Clubhouse and Clubhouse grounds a minimum of three times a day to inspect for maintenance/janitorial issues, violations of the Clubhouse Rules, etc.
• Maintenance & Janitorial
• Windows and doors
• Lights – building (inside & out), landscaping, parking lot, etc.
• HVAC equipment
• Ceiling Tiles
• Water fountains
• Ice machines
• Heaters
• Pools and Spas
• Pool Equipment Rooms
• Veranda & Pool furniture
• Building Furniture (Interior)
• Putting Green, Horse Shoe Courts, Shuffle Board Courts & Bocce Courts
• Locker rooms & Sauna Rooms
• Restrooms & Cabana Restrooms
• Alarm and Fire panels
• First Aid Kits & Defibrillators
• Paved surfaces, sidewalks, and other walking surfaces
• Gates and fences
• Decorative Fountain
• Lake Fountain
• Room Set-Ups
• Complete all set-up responsibilities as needed.
• Sideline any broken furniture and report it to Management.
• Sign in/out Association owned equipment (i.e. microphones, etc.). Inventory and inspect equipment for damage. Report any missing or damaged equipment.
• Inspect stage/dance floor after event use for damage, etc. Report any damage or issues to the last user immediately and inform Management and the Board.
• Clubhouse Rules
• Read and familiarize with the Clubhouse Rules. Maintain a copy easily available for reference.
• Address violation complaints as soon as possible. Note for the record.
• Enforce any violations of the Rules as instructed by Management or the Board. Document incidents that require follow up (i.e. a violation letter) and submit to the Administrative Assistant.
• Gym
• Return any misplaced weights/equipment to their proper storage position.
• Make sure that paper supplies, sanitizing spray, pull towels, etc. are supplied.
• Safety/Security – address any issues immediately when possible or report to proper entity.
• Complete accurate and detail incident report [complete all required information, take pictures, collect names of witness(es) if available, etc.] for any incident/accident in the Clubhouse or Clubhouse grounds. Immediately inform Management and the Board.
• Willingness to work overtime.
• Prepare weekly report and submit to General Manager.
• Any other duties as assigned by Management.
  
  

Education & Experience

• Five (5) or more years experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Computer literacy: Word, Excel spreadsheets, and e-mail.
• Multiple language fluency is desirable.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.

Knowledge, Skills & Proficiencies

Education/Training:

• High school diploma or equivalency preferred.
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable.

Physical Requirements/Working Environment

• Ability to lift 30 – 50 lbs.
• Work in an upright standing position for long periods of time.
• Walk and climb stairs.
• Ability to detect auditory and/or visual emergency alarms.
• Communicate, receive and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Ability to work extended hours and weekends based on project requirement.
• Ability to respond to emergencies in a timely manner.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.