Client Support Specialist

Job Description

We are seeking a dedicated individual to join our team in a role that encompasses both customer service and administrative support. This position is designed for someone who values effective communication, is driven by providing outstanding client experiences, and possesses a keen ability to support various operational aspects of our business.

Key Responsibilities:

Customer Service Excellence: Handle inbound and outbound calls and emails with professionalism, ensuring client inquiries are addressed efficiently and effectively.

Detail-Oriented Documentation: Accurately enter call notes into our database, maintaining meticulous records of client interactions.

Support and Collaboration: Provide administrative support to our property managers through various tasks including document preparation, coordination of mailings, and database management.

Flexibility and Adaptability: Willingly assist across different departments, adapting to the needs of the team and contributing to our collaborative environment.

Professional Development: Participate in at least one association meeting monthly, embracing opportunities for growth and learning within the industry.

Efficiency in High-Volume Settings: Manage large volumes of calls with composure, upholding our standard of service excellence.

Qualifications and Skills:

Effective Communication: Strong verbal and written skills, with the ability to engage a diverse range of clients and team members.

Organizational Prowess: Demonstrated skill in managing priorities and resources in a fast-paced environment.

Technical Competency: Proficiency in Microsoft Office and familiarity with property management software are essential. Ability to type 25 WPM.

Educational Background: High school diploma or equivalent, with fluency in English and intermediate math skills.

Why Choose Us?

Comprehensive Benefits: We offer a benefits package including medical, dental, 401(k) with employer match, and Paid Time Off.

Work-Life Balance: Our hybrid work model offers flexibility, allowing for a combination of office and remote work.

Professional Growth: We provide clear pathways for advancement, valuing the development and progression of our team members.

A Supportive Culture: Recognized as a Star Tribune Top Workplace for six years, we pride ourselves on fostering a welcoming and supportive work environment.

This role is a unique opportunity for individuals looking to blend their customer service talents with administrative expertise within a supportive and dynamic team. If you are motivated by the prospect of contributing to our mission and advancing your career, we encourage you to apply.

Starting pay: $20.00 per hour