Client Support Coordinator- Collections

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa Chicagoland is seeking a Client Support Coordinator for our collections department in our Schaumburg office location. The Client Support Coordinator is responsible for working with accounts receivable, varying collection processes, and other duties may include working with both customers and attorneys. The Client Support Coordinator performs timely processing of collection invoices including bill-backs to homeowners, collection checks, and supporting duties and maintain up to date records for collection processes. Additional duties assigned highlight related responsibilities to collections including attorney communication, invoice processing, supporting onboarding clients and reconciling open requests for the month. We are a growing company, and always seeking qualified individuals with a strong work ethic, a commitment to excellence, the willingness to go above and beyond and a desire to join an incredible team.

One of the main goals of our company is to keep our team of hardworking professionals happy and motivated. That’s why we are looking for a friendly, enthusiastic business professional who is flexible and committed to working hard. You will work together with our hard-working team delivering unsurpassed management and lifestyle services. You will have the exciting opportunity for growth in a company that has earned The Great Place to Work® seven years in a row and counting. You will also be challenged by the high-energy, fast pace environment where you will be a key player in providing excellent, leadership service to homeowners and Board members. If you want a vital position helping implement & develop business processes, you are well-spoken and have excellent multi-tasking skills then consider working for us.

Duties and tasks include but not limited to:

Collection Process:

• Maintaining collection processes for each property within the branch.
• Receive and process accounts receivable invoices timely.
• Utilize online payables system for invoices.
• Point of contact to receive collection checks and process checks timely.
• Submit requests to update account status with direction provided. Follow up on requests submitted to ensure completed within 48 hours.
• Meeting deadlines for reporting that is completed on a biweekly basis. Following-up after report is provided back to collections administrator for processing.
• Responding to homeowners/board members/attorneys/supervisor requests in a timely manner.
• Point of contact for the branch to communicate with attorney’s.
  
  

Resale Orders

• Assist with obtaining account payoff totals from attorney for upcoming resales
• Assist with questions on delinquent accounts for upcoming resales
• Assist with verifying account chargers for accounts that have sold which were previously delinquent.
• Assist with processing conveyance documents for accounts.
  
  

Additional support areas:

• Track, verify, and setup collection processes for onboarding clients.
• Annual review of branch delinquency protocols.
• Other tasks as assigned.
  
  

Requirements

REQUIREMENTS

• Education: High School Diploma or Equivalent.
• Experience: A minimum of two (2) years of administrative experience & collections.
• Previous experience in community management preferred.
• Able to read, write, and orally communicate clearly in English.
• Strong computer abilities are required including but not limited to Microsoft Word, Excel, and Outlook.
• Must have a clear understanding of how to compose business correspondence.
• Should have a basic understanding of all general office equipment and etiquette.
• Excellent organizational, multi-tasking and customer service skills are required.
• Ability to work effectively in a team environment and be self-motivated and exercise good judgment.
• Requires basic math skills and an understanding of basic accounting practices and principles.
• The position also requires managing multiple priorities and problem-solving.
• Strong attention to detail and organizational skills are required.
• Must be able to communicate clearly both verbally and written. Discretion is of the utmost importance.
  
  

What We Offer

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance
• Supplemental Insurance
• 401K with employer contribution
• PTO
• Training on all systems used by our company
• Collaborative and great team!
• Colleagues that want to see you succeed!
  
  

Join our team, we look forward to talking with you!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.