Client Success Relations Representative

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

In the Client Success Specialist role, you will be responsible for servicing and maintaining client relationships with our prospective and newly acquired customer base using a consultative approach. You will directly support the salesforce by executing the necessary processes to deliver marketing data-related services and information to clients, and work with the operations team to ensure the execution of new contracts are completed correctly and efficiently. This is not the typical customer service role; the ability to learn and manage complex information of the property management industry and use a variety of internal and external systems will be vital to your success.

This position will work in our St. Petersburg, FL location. We have an energetic, fast-paced, and highly collaborative working environment. This is an incredible opportunity for someone who wants to grow their career in customer service, sales and/or property management.

Responsibilities:

• Process internal/external service requests.
• Deliver on-time, error-free execution of client requests.
• Utilize a multitude of marketing data platforms and systems.
• Manage workflow in a timely, efficient manner.
• Ensure the accuracy and completion of client projects.
• Achieve monthly team and individual productivity goals.
• Assist in the achievement of divisional revenue goals.
• Process internal/external service requests.
• Deliver on-time, error-free execution of client requests.
• Utilize a multitude of marketing data platforms and systems.
• Manage workflow in a timely, efficient manner.
• Ensure the accuracy and completion of client projects.
• Achieve monthly team and individual productivity goals.
• Assist in the achievement of divisional revenue goals.
• And other duties as needed.
  
  

Requirements

Experience:

• Prior customer service experience and a commitment to exceeding customer expectations; preferably in a consultative setting.
• Prior experience in property management is preferred but not required.
• Experience as a Florida Community Association Manager (CAM) with HOA’s and COA’s is highly desirable.
• Intermediate to advanced Microsoft Excel knowledge; this is extremely necessary as it serves as the foundation to many of our proprietary data-processing tools and web interfaces. Advanced skills in working with complex spreadsheets and data formulas are preferred.
• Strong attention to detail and ability to multitask.
• Skills in planning, prioritizing, and adapting within a fast-paced environment; maintaining a high level of organizational skills, efficient follow-through, and a high sense of accountability.
• Strong written and oral communication skills; necessary to provide support to both internal teams and clients.
• Ability to work well independently as well as in a collaborative team environment.
• High school diploma or equivalent required; B.A./B.S. in Advertising, Marketing, or Business preferred.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.