Client Services Representative

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Summary

Job Description

The Client Services Representative supports Site Staff to provide seamless customer service to our residents and board members.

Essential Functions

• Draft communications and documents for management, residents, and board members
• Manages on-going, incoming, communications from; Portfolio Managers, Site Staff, Board Members, Residents, Accounting and Team members in a timely fashion
• Maintain condominium documents; contracts, regulations, phasing, violations, and all related correspondence
• Provides administrative and customer support to Portfolio and Community Managers to include; coordination of monthly meetings, facilitating maintenance requests, scheduling appointments, and unit owner requests
• Provides administrative support to residents during the sale and/or refinancing of unit(s) and modification requests/approvals
• Business partner to Portfolio Managers and board of directors, advocate for residents
• Database management for assigned properties
• Provides backup to the receptionist
• Other duties as assigned

Requirements

Background, Skills, and Abilities

• 2-3 years of similar experience in a fast-paced environment and a two-year degree preferred
• Strong communication skills (both written and oral)
• High levels of attention to detail, initiative, accountability, and adaptability
• Must be able to meet deadlines and multi-task
• Must be able to build strong relationships at all levels: team members, site staff, residents and board members
• Strong Microsoft Office skills and experience property management databases would be a plus
• Must be able to pass a drug test.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.