Client Relations Manager (SA)

• Become the technical expert and specialist on Texas Property Code
• Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
• Provides staff with ongoing development, training, and coaching.
• Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.
• Work closely with the Division President and Business Development Manager on the development of the staff, customer portfolio, and direction of the division.
• Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.
• Frequent customer evening board meetings and site drives to learn the properties we serve.
• Be an always-positive opinion-maker in the leadership team and believe in the good in people.
• This is a full-time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime.
  
  

Job requirements

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

What does it look like to be an employee at Spectrum Association Management?

• 99% of employees believe in the company leadership and future success of the organization.
• 96% of employees are proud to work here and love their coworkers!
• 93% of employees have felt well supported by management through COVID-19.
  
  

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee.
• Recognized as Best Places to Work 16 years in a row!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately-owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• Forty paid hours per year for community service activities.
• Internal Learning and Development Management System.
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
• Phone and mileage allowance
• Well-structured career track plan with a 6-month review.
• Reports to the Division President for Client Relations
• The salary range is $65,000 - $70, 000 based on experience.
• Office Location: 17319 San Pedro Avenue
  
  

San Antonio, Texas 78232

For more information about Spectrum AM, visit our website at

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

Spectrum AM is an Equal Opportunity Employer.