Client Administrative Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is currently looking for a Client Administrative Coordinator to join our Rhome team in Wilmington, NC. TheClient Services Specialistplays a pivotal role in ensuring an exceptional customer service experience for a professional property management company.This multifaceted position involves managing the reception area, coordinating administrative tasks, and ensuring exceptional client experiences. The Client Administrative Coordinator will maintain office functionality, and serve as a liaison between clients, residents, and internal departments. The Client Administrative Coordinator is responsible for upholding high service standards, resolving issues efficiently, and contributing to the overall efficiency and professionalism of the company's operations. The Client Administrative Coordinator will be instrumental in maintaining a professional and efficient office environment, ensuring exceptional client experiences, and contributing to the success of the property management company.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Key Responsibilities

As a Client Administrative Coordinator, you will play a vital role in ensuring smooth day-to-day operations and exceptional client experiences. Your duties will include:

Client Services & Front Desk Support

• Respond to incoming emails, phone calls, and assist walk-in clients, tenants, and vendors with inquiries
• Conduct property showings for prospective tenants as needed
• Assist with new tenant move ins and move outs.
• Assist vendors checking out keys for property maintenance
• Assist our showing agents, ensuring a seamless experience for clients
  
  

Administrative & Operations Tasks

• Provide backup support for Property Review Technician
• Photograph and video properties as needed
• Oversee daily mail distribution, including sorting, posting, and managing postage meter supplies
• Provide backup support for Property Onboarding as needed
• Complete move in or move out inspections to support property managers as needed
• Support social media and marketing efforts
• Establish and maintain a prospective tenant follow-up program to enhance engagement and leasing success
• Deliver and install property yard signs as needed
• Participate in special projects and administrative tasks to support the team
  
  

Requirements

What are we looking for

• Organized and detail oriented- you can juggle multiple tasks and stay on top of deadlines.
• Team Player- You’re collaborative but also able to take initiative and work independently.
• Customer Focused- You enjoy heling people and solving problems.
• Strong Communicator- you have excellent verbal and written communication skills.
• Tech Savvy- You’re proficient in customer service software and CRM systems
• Reliable transportation is required for occasional local travel (mileage reimbursement provided).
  
  

No prior property management experience is required—just a willingness to learn and grow in the industry. If you're looking for an opportunity to kickstart your career in property management while gaining valuable administrative and customer service experience, apply today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.