Client Account Manager

CINC Systems is a fully integrated cloud-based homeowners’ association accounting and property management software system. It’s the largest SaaS player in its space and is growing rapidly. CINC Systems is looking to fill a Client Account Manager position for which duties include account management, relationship building, upselling and client communications. This individual will manage and/or work with many clients directly and indirectly in all phases of the client lifecycle. The Client Account Manager will aggressively act as both a client and team advocate and work continuously to identify opportunities for improvement internally and externally.

This team at CINC was formed in response to the company’s rapid growth and recent investment from private equity backers. The team will report to the Customer Success Manager.

This team cements CINC’s already best-in-class retention numbers and allow for the formalization of client management, which – until now – has been done through informal executive contact, submission of support tickets and occasional check ins from sales executives.

Job Duties

• Responsible for the ongoing client relationship to ensure customer satisfaction
• Responsible for identifying client needs, introducing products that could solve those needs and completing product upsells that meet client desires.
• Form relationships with key decision makers at to serve as a resource for strategic discussions around how to increase usage of CINC and its products
• Work with Sales Representative to fully understand background of each client
• Review of client support case to identify areas of improvement and/or areas for training and best practice consulting
• Identify product issues/enhancements; assist with feedback for Development Roadmap
• Work with client in a consultative manner to identify features/modules not used by the client and coordinate internal resources to assist client in training and implementation of these features
• Work with Marketing to coordinate marketing campaigns focused on existing clients including email campaigns, webinars, regional and national user conferences, etc.
• Work with marketing to coordinate marketing campaigns focused on existing clients, including email campaigns and webinars
• Work with Chief Client Officer to plan and execute the company’s annual user conference
• Execute identified communication plans
• Identify at-risk customers, develop and execute plans to keep customers
• Work with team to create and execute client surveys
  
  
  

Qualifications

• Bachelor’s degree
• Strong client relationship and time management skills
• Sales, customer management and/or training
• Empathy. The ideal candidate will ensure CINC’s clients are heard and feel heard
• At least two years of selling professional services and/or SaaS based solutions and/or managing accounts a plus
• Experience in community association industry a plus
• Individual must be able to work in a highly self-driven manner within a fast-paced, entrepreneurial environment
• Strong ability to learn new concepts, problem-solve, and think on your feet
• Exceptional Communication and Organizational skills
• Teamwork and Leadership Skills
• Aptitude for fostering positive relationships
• Customer-oriented mindset
  
  

CINC Systems, LLC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Benefits

• Great working environment
• Work/life balance
• Medical
• Dental
• Vision
• Life Insurance
• Short-term & Long-term disability insurance
• Flexible Spending Plan (childcare & healthcare)
• 401K (matching available)
• 136 hours of paid time off per year
• 10 paid holidays per year
• Bonus paid holiday (Your Birthday!)