Business Systems Analyst

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

As the RPA (Robotic Process Automation) Business Analyst you will be responsible for identifying and analyzing business processes that can be automated using RPA tools. You will work closely with stakeholders to understand the business needs, gather requirements, and work with the develop team to evaluate the feasibility of automating processes. You will be a key player in the successful development and deployment of RPA in the company.

• Work with business units to understand their business processes that are identified as opportunities for RPA automation.
• Define requirements for our RPA solutions and work with Program Manager to develop initial architecture and feasibility of RPA solutions that meet the needs of the business unit.
• Collaborate with cross functional teams, including technology process owners and project managers to ensure successful implementation of RPA solutions.
• Develop and maintain documentation of RPA solutions (i.e., Process Design Documents, PDDs), including process flows and final process designs used in production management.
• Work with the Program Manager in process production scheduling, deployment and management of processes
• Work with the Development team in providing details, direction, and scheduling of projects
• Define the benchmarks of the process in their As-Is state and compare against the RPA solution
• Defining, troubleshooting and resolving technical issues with the Development team that occur in the development through production
• Weekends and nights are required to support production systems and the development team
  
  

Requirements

• College diploma or university degree in the field of business administration, computer science, finance, or management information systems
• Strong interpersonal and communication skills with the ability to effectively communicate with stakeholders at all levels of the organization.
• Excellent analytical and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Experience with RPA a Plus but will be taught
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.