Business Operations Manager

Job Description

Description:

Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Overview

This role offers the opportunity to make a significant impact on the company's success by tackling complex challenges and driving positive change across the organization. You will work in a fast-paced and dynamic environment with the opportunity to learn and grow alongside a talented team and gain exposure to diverse business functions. You will leverage your analytical and problem-solving skills to identify areas for improvement, develop and implement solutions, and ultimately drive efficiency and effectiveness across the organization.

Requirements:

• Collaborate with cross-functional teams (Implementation, Finance, Customer Success, Customer Support, Product, Marketing) to analyze and understand business processes.
• Identify bottlenecks, inefficiencies, and areas for improvement within various functions.
• Develop and implement data-driven solutions to optimize processes and workflows.
• Utilize analytical tools and techniques to measure the impact of implemented solutions.
• Stay up-to-date on industry best practices and emerging technologies to identify opportunities for continuous improvement.
• Communicate effectively with stakeholders at all levels to gain buy-in and ensure successful implementation of solutions.
• Document processes and procedures to ensure consistency and knowledge transfer.
  
  

Expectations For Success

• Increased efficiency and effectiveness within targeted business processes.
• Measurable cost savings or revenue generation resulting from process improvements.
• Development and implementation of innovative solutions to address complex business challenges.
  
  

Qualifications

• 5+ years of experience in business analysis, process improvement, or a related field.
• Proven track record of identifying and solving complex business problems.
• Strong analytical and problem-solving skills with the ability to think critically and creatively.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Demonstrated ability to manage multiple priorities and work independently.
• Proficiency in data analysis tools and techniques (e.g., Excel, Tableau).
• Bachelor's degree in business administration or a related field; MBA is preferred.
  
  

Our Value Prop to Employees

• Our eNPS is +54! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023).
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• 2021 Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.
  
  

We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.

If you are selected for an interview you will receive an e-mail from someone on our recruiting team with an @vantaca.com email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.

Although we do business around the US, we call North Carolina home. NC was just ranked the #1 state for business in 2022 and 2023 by CNBC and we believe it! The state, and in particular the Wilmington area, is a great place to live and do work. Wilmington, where Vantaca is headquartered, really has something for everyone. Historic Downtown Wilmington runs along the Cape Fear River and offers dozens of shops, restaurants and live entertainment opportunities. If you want to spend some time outdoors, get some sun or go surfing or fishing, you can pick a spot along one of our beautiful beaches. Explore info about where we’re headquartered at www.nccareercoast.com