Business Operations Analyst

$70000 - $73000 / year

Position Summary

The Operations department provides solutions and manages the continuous cycle of change and process improvement enhancing Business Operations throughout the Texas region.

This position is focused in Operations for FirstService Residential in order to support our associates and Business Units as they provide service to our clients. Building relationships is pivotal in this role, in order to be able to assist with reviewing and recommending appropriate action in the deployment of new business focused systems and/or processes.

The Business Analyst needs to be a believer in and an active supporter of FIRSTSERVICE RESIDENTIAL's philosophies and culture to staff, client, and community. As a result of job performance to be a key component in the image, reputation and professionalism of the Operations Department.

Position Responsibilities

• Create documentation including Business Requirements Document, Project Charters, Process Mapping, Workflows, certain training guides and Wireframes.
• Work with the team to help improve operational efficiency for the company and service to its customers.
• Collaborate with coworkers on current and new projects.
• Work with Business Units to identify “pain points” and document accordingly.
• Work with all relevant teams across FirstService to assist with Strategic Planning/ ideation of solutions in relation to current and future projects.
• Work with Business Units and Support Services to help build Business Cases.
• Collect data from systems and analyze for specific needs/ requests.
• Communicate effectively and support different business units, during change (the implementation of something new).
• Must be able to drive to other FirstService Residential offices and locations as required.
• Other duties as assigned.