Building Operations Specialist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Building Operations Specialist is the face of the community in a lovely high-rise condo community located in Denver. This position plays a vital role in ensuring resident engagement and satisfaction by providing genuine and hospitable service with each interaction. An understanding of service, and a desire to be both friendly and professional to the residents is a key factor in the success of the position.

Duties include but are not limited to:

• Demonstrates excellent customer service with each interaction and touch-point.
• Proactively welcomes and directs residents, guest and vendors entering and or exiting the lobby.
• Answers telephones, and emails in a timely and friendly manner.
• Resolves and takes ownership of issues and requests.
• Light Maintenance: general building knowledge, basic mechanical component knowledge, water shut offs, touch up paint, change light bulbs, clean snow from ramp, porch, stairs in winter, mow lawn patch in summer.
• Record Keeping: who lives in each unit, pets, lease, cars, parking spot and storage, keep schedule of building needs and when things need to be done.
• Greetings: greet residents and vendors, check sign in for vendors and visitor parking, follow up vendors, clock the time in and out for vendors and record.
• Communication: messages for residents (weekly flash email to residents), follow up with vendors, work as liaison between management and Board, attend board meetings every month in the evening, work with cleaners
• Daily Routine: walk building and grounds, pick up trash, check lights, check roof, check garage, empty condensation buckets, water plants, exhaust fan in garage, check pool area, check camera if necessary and move in move out services
• Understanding resident needs and providing personalized solutions and suggestions.
• Develops and maintains service relationships with residents to meet their needs and exceed their expectations.
• Alert residents to arriving guests, deliveries, and vendors.
• Assist residents with their business needs such as shipping packages and printing.
• Taking messages for residents and associates.
• Interacts with residents to ensure they are aware of activities and amenities.
• Assist and arrange any special services requested by residents.
• Receive and process incoming and outgoing mail and packages.
• Communicates a recap of the day with the Community Manager.
• Ensures the Front Desk is never left unattended.
• Utilize, manage, and maintain software for resident requests.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Return homeowner correspondence-phone calls, emails and TSQ requests **24 HR Response**
• Input notes into database regarding correspondence.
• Process workflows for account adjustments-credits, charges, or refunds.
• Input work-orders or schedule work directly with vendor.
• Coordinate parking passes and gate/garage openers.
• Assess compliance fees for keys, parking passes or openers.
• Process direct debit forms.
• Input violations and mail out.
• Assess compliance fines to homeowner ledger as directed by Community Manager.
• Input response forms as received.
• Close violations.
• Contact vendors as needed for routine or annual maintenance needs.
• Monitor ARC applications.
• Enter new vendors including obtain W9 and COI as needed.
• Process vendor maintenance forms as needed.
• Annual Meeting and budget ratification meeting mailers.
• Homeowner Notices.
• Welcome Packets.
• Post Community Announcements.
• Respond to Requests on website.
• Upload Documents to website Governing Docs, Rules and Regulations, Forms, Notices, etc.
• Adding and Updating Board Members.
• Process community email blasts as needed.
• Community event coordination – attendees, permits, licenses or fees.
• Board Meeting or Annual Meeting Attendance (as needed with supervisor approval).
• Correspondence with realtors and title companies.
• Process incoming and outgoing mail – USPS, Fed Ex and UPS.
• Log payments.
• Upload invoices.
• May be assigned other duties by the on-site Community Manager.
  
  

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Experience in customer service, sales, database management is a plus.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Ability to problem solve and act quickly in the best interest of the community
• Willingness to help owners in a thorough and thoughtful way
• Detail orientated and able to multitask.
  
  

Education and Experience:

• Minimum of 1-2 Years' experience in customer service, hospitality, or property management preferred.
• Training will be provided.
  
  

Benefits Summary:

• World-Class Training
• Individual and Branch Achievement Bonuses
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Employee Referral Bonus Program
• Wellness Incentives
  
  

Compensation:

Hourly: $22-24 per hour; direct experience highly considered.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.