Branch Director

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Branch Director assists with the day-to-day leadership, management, staff and client relations and retention, as well as assisting with the management of short and long-range goals of the branch. The Branch Director serves as a performance-driven leader and mentor to the branch. The Branch Director will work closely with the President of Operations to develop and implement a variety of strategies to maximize profits while maintaining an exceptional level of service.

Job Duties and Responsibilities:

• Contribute to the development, implementation and achievement of organizational strategies, policies, and practices
• Direct leadership over community managers and support staff; ensure staff is successfully meeting the standards and practices of the branch and their respective job duties
• Ensure branch standards are consistently met, focusing on maintaining high levels of staff engagement and retention, as well as client satisfaction and retention.
• Ensure client associations are managed in compliance with governing documents, federal, state, and local governing agency requirements.
• Identify resource needs and participate in the recruiting, onboarding, and training for the community management team and support positions
• Coach, mentor and provide training for team members
• Establish positive relationships with existing and prospective clients, as well as third-party vendors and service providers
• Drive and monitor key business driver results via the branch scorecards
• Identify organic and inorganic growth opportunities within the branch
• Assist with business development at the branch
• At times the Branch Director may have direct oversight of a property(ies). In this event, the Branch Director will be responsible for community manager duties until a new manager is assigned.
• Other duties as assigned

Requirements

• 5+ years of directly related or closely related experience
• 3+ years of Management and/or Supervisory experience
• 3+ years of Community Association experience
• Bachelor's Degree, MBA and/or PCAM preferred

Knowledge and Skills:

• Provides stretch assignments to develop and improve talent and holds others accountable to meet commitments
• Creates an open environment and builds connections by being available and approachable
• Sees the big picture, thinks strategically, defines clear objectives, and explains the "why" behind decisions
• Self-confident to take initiative and can quickly adapt to changing circumstances
• Strong financial planning and analysis capacity
• Excellent public relations, presentation, interpersonal, and verbal/written communication skills
• Expert knowledge of Microsoft Office and a willingness to learn new technology
• Confidentiality and discretion in the performance of all duties and responsibilities
• Time management and time critical prioritization skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.