Billing Specialist

Description

Hi, We’re AppFolio

We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.

We’re looking for energetic individuals wanting to advance their accounting career as a Billing Specialist on our Quote to Cash Team!

AppFolio’s award-winning web-based software is used by thousands of happy customers across the country and we are experiencing rapid growth. Each of our Quote to Cash members works diligently to assist our customers and their cross-functional teams.

Ideal candidates are visionaries and see what the function can be. They are hard workers and are happy to get into the weeds to truly understand and resolve the core issue.

Your impact

• Manage case review and volume to ensure delivery of SLA.
• Review and prepare audit reporting of orders.
• Prepare aging summary and reconciliation.
• Oversee collections process and continue to drive efficiency on cash collection.
• Be a trusted source of knowledge that other team members and business partners can rely on.
• Foster a team environment that encourages collaboration, innovation, and individual growth, where team members feel valued and supported.
• Owns scoping and planning projects, solving project-specific problems while looking to streamline and automate at scale.
• Applies functional knowledge, guidance, and experience to projects, including feedback from senior team members.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors to support compliance and audit requirements.
  
  
  

Qualifications

• 2+ years of SaaS customer representative experience.
• Ability to develop trust and strong working relationships.
• Ability and resilience to work in a fast-paced environment.
• Proven record of success dealing with customers and DSO.
• Solid understanding of technical applications such as MS Office Suite, Google Suite, Salesforce.com, and Zoom.
  
  
  

Compensation & Benefits

The base salary that we reasonably expect to pay for this role is: $50,000 - $65,000.

The actual base salary for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.