Billing Specialist

Description

Hi, We’re AppFolio

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

We are seeking a highly organized and detail-oriented Billing Specialist to join our finance team. This role will focus on streamlining the end-to-end customer experience from invoicing to collection while driving operational efficiencies and transformation. The ideal candidate will be customer service-focused, have excellent communication abilities, and have the capacity to work both autonomously and collaboratively. This position involves overseeing complex billing operations, partnering with various teams, and spearheading transformative initiatives through system enhancements, process optimization, and automation.

Your impact

• Act as the primary contact for billing-related matters for direct customers and franchisees.
• Cultivate and maintain strong relationships with key stakeholders by promptly and professionally addressing billing concerns.
• Lead initiatives to document, analyze, and re-engineer existing billing workflows for improved scalability and reduced manual effort.
• Initiate and contribute to cross-functional projects focused on enhancing billing processes, upgrading systems, and driving operational efficiencies.
• Drive project schedules, deliverables, and communication with stakeholders for billing initiatives.
• Evaluate project outcomes and propose recommendations for ongoing improvements.
• Provide management with insights into billing performance, including aging reports, collection status, and revenue impacts.
• Collaborate with our systems team to implement automation solutions for routine billing tasks and reporting.
• Identify and implement opportunities for automation within the billing function to enhance efficiency and accuracy.
• Handle and resolve escalated billing issues from key customers and partners, ensuring effective solutions.
• Monitor customer feedback regarding billing processes and implement improvements to enhance the customer experience.
• Reconcile customer accounts and resolve any billing discrepancies.
• Communicate with clients regarding billing inquiries and outstanding balances.
• Support month-end, quarter-end, and year-end closing procedures related to billing.
  
  
  

Qualifications

• Education: Bachelor's degree in Accounting, Finance, or a related field, or equivalent work experience.
• Experience: 3 years of experience in a billing or accounts receivable role.
• Skills:
• Experience with Saas software (Salesforce, Zuora, Netsuite).
• Strong knowledge of billing and revenue.
• Excellent data entry and organizational skills.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Proficiency in Google Suite (Docs, Sheets, Slides).
  
  
  

Preferred Qualifications

• Experience with Saas or subscription billing.
• Experience with Google Gemini or other AI software.
• Experience leading and executing on strategic projects.
  
  
  

Compensation & Benefits

The base salary that we reasonably expect to pay for this role is: $52,800 to $66,000. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.