Bilingual Customer Service Professional

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

National Property Management firm seeking Customer Service professional for a full-time position in our Schaumburg office location to primarily provide customer service to unit owners and Board members. The shift for this position is 9am-6pm. We are a growing company, and always seeking qualified individuals with a strong work ethic, a commitment to excellence, the willingness to go above and beyond and a desire to join an incredible team. One of the main goals of our company is to keep our team of hardworking professionals happy and motivated. That’s why we are looking for a friendly, enthusiastic business professional who is flexible and committed to working hard. You will work together with our hard-working team delivering unsurpassed management and lifestyle services. You will have the exciting opportunity for growth in a company that has earned The Great Place to Work® six years in a row and counting. You will also be challenged by the high-energy, fast pace environment where you will be a key player in providing excellent, leadership service to homeowners and Board members. If you want a vital position helping implement & develop business processes, you are well-spoken and have excellent multi-tasking skills then consider working for us.

The ideal candidate must present professionally, work independently and with minimal supervision. Will maintain a positive business relationship with all owners, residents, board members, and coworkers.

Job description:

• Resolve homeowner concerns via phone and email
• Handle customer service requests for maintenance, account balance inquiries and other issues
• Use telephones to reach out to homeowners and verify account information
• Greet homeowners warmly and ascertain the problem or reason for calling
• Work directly with community managers and other departments
• Issuing and updating work orders
• Strong in multitasking and proven to follow through on assigned tasks and responsibilities

Requirements

• English-Spanish bilingual
• Organized, responsible, dependable, positive attitude, professional
• Administrative skills/experience such as typing/data entry faxing, copying and mailing
• Candidates should have a solid background in Customer Service
• Real estate/property management background is a plus
• Excellent written and verbal communication skills
• Excellent customer service and service recovery skills
• Excellent listening skills
• Proficient navigating through the internet
• You will perform structured functions, such as typing information into a computer and speaking on the phone to customers, repeatedly throughout your shift
• Other than scheduled break and lunch periods, you will be required to be at your work station performing applicable duties
• Adherence to firm, pre-determined break periods

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.