Benefits Coordinator

The Benefits Coordinator is responsible for assisting with the administration of the overall benefits program including providing back-up support for leave coordination and the worker’s compensation program.

The Benefits Coordinator provides exemplary service in a manner consistent with the values and mission of the Castle Group. The Benefits Coordinator performs all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.

Duties and responsibilities

• Communicate with teammates and their supervisors regarding their needs for leave and/or modified work schedules. Ensures awareness of their responsibilities and of any documentation and notice required to qualify for and to take leave.
• Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices.
• Assist Benefits Manager in administering various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits.
• Conduct benefits orientations and explain benefits self-enrollment system.
• Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.
• Resolve employee issues with insurance providers and other benefits administrators.
• Consult with employees about eligibility and other issues.
• Prepare and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs. Ensure distribution of required employee notices.
• Complete monthly audits for benefits offered to prevent discrepancies.
• Reconcile and process benefit invoices through Corporate A/P to ensure accuracy of data, including service from third party vendors.
• Maintains employee confidence and protects HR operations by keeping information and conversations confidential.
• Track claims and ensure work status reports are submitted and follow up to ensure teammates appointments are met.
• Review employee timesheets and work with payroll on salary adjustments for continuation of pay or light duty hours
• Maintains knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws.
• Performs other duties as assigned.

Qualifications

• Strong computer skills in Excel, Word, required.
• Able to work and use time effectively based on key priorities, under tight deadlines while maintaining composure; accepts direction from more than one person at a time and oversees multiple projects.
• Able to communicate both verbally and in writing, creating effective customer-focused relationships with all organization levels in variety of communication settings and styles.
• Bilingual (English/Spanish) is required.

Required Education and Experience

• High school diploma or equivalent required (Associate degree or higher education a plus).
• 2+ years’ experience in a Benefits role with a focus on leave administration
• Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA and other applicable laws.
• Experience managing Workers Compensation claims is strongly preferred.
• SHRM-CP/PHR/CEBS Certifications preferred.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days depend on the nature and location of the assignment.

Working conditions

The majority of work is completed in an office setting. Occasional light lifting of office supplies up to about 25 lbs. Minimum risks.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason. Further, your signature of this job description does not change the at-will nature of your employment.