Asst Division Manager - Boise ID

Sentry Management, Inc. is looking for an Assistant Division Manager for our busy Boise ID location.

The Assistant Division Manager (ADM) is responsible for the day-to-day management of the association(s) they are assigned at or near the ratio level to keep the division balanced. Additionally, the ADM will assist the Division Manager (DM) or Vice President (VP) with training and supervising the division staff. The ADM also functions as a Community Manager and must be familiar with the position description for that role.

The ADM will serve as a backup to the DM/VP in addition to ongoing responsibilities and special projects assigned by the DM/VP. The ADM shall maintain policies, standards, and practices within their division and ensures adherence to Sentry’s Goals, Value and Service Standard of our Foundation Principles.

Administrative Responsibilities

• Maintain an organized filing system utilizing company provided Microsoft programs and CommunityPro®
• Serve as liaison between association boards and legal counsel regarding covenant violations
• Prepare meeting minutes for board review and provide to division leader
• Prepare manager reports and financial summaries to boards on a monthly basis
• Manage the onboarding and exits of associations
• Respond to requests, emails, and calls in a reasonable amount of time
• Provide written reports to boards regarding site visits and compliance reviews
• Administer violation process as detailed by association covenants and State statutes
  
  

Customer Service Responsibilities

• Recommend risk management and insurance professionals to boards
• Document, submit and coordinate insurance claims on associations’ behalf
• Identify physical assets associations are maintaining
• Develop and implement maintenance, repair and replacement programs approved by board
• Respond to maintenance requests from property owners
• Retain at least 98% of portfolio each year, sustaining maximum client satisfaction
• Serve as a helpful expert in exceeding customer expectations on a regular basis
  
  

Leadership Responsibilities

• Develop and implement personnel policies in accordance with corporate manual on behalf of associations for on-site employees
• Recruit, select, train, and manage employees
• Supervise on-site employees as required
• Support DM/VP with initiatives and operations
• Gain and maintain complete understanding of all resources available from Sentry
  
  

PERSONAL SPECIFICATIONS

Communication Skills

• Oral Communication - Effectively expresses oneself in one-on-one and group situations and presentations
• Written Communication - Effectively expresses ideas through a variety of written communications (e-mails, reports, memos, etc.), demonstrating strong writing skills
• Listening - Demonstrates attentiveness and the ability to understand the oral communications of others through active listening skills
  
  

Personal Motivation

• Commitment - Demonstrates commitment to perform above and beyond the essential functions of the job
• Self-starter who exhibits initiative and internal motivation to achieve goals, including those beyond standard expectations
• Teamwork - Ability to work well in a team environment, always willing to assist other employees
• Integrity - Maintains social, ethical, and organizational norms
• Enthusiasm - Demonstrates an open mind and positive attitude, while interacting with others in a positive way
• Engagement -Displays genuine interest, excitement and eagerness toward job, company, employees, and customers
• Sensitivity - Takes into consideration the feelings and needs of others in plans and actions
  
  

Managerial Skills

• Management - Possesses the necessary strong-willed managerial skills to hire, terminate, and manage the activities of the district
• Conduct - Demonstrate high integrity, honesty, leadership, trustworthiness, goal-oriented, and deadline conscious. Affects change, when necessary, in collaboration with the Community Managers and Division Manager.
• Decision Making - Ability to make sound business decisions, which favorably impact customers based on logical assumptions and factual information. Doesn't procrastinate on tough decisions, especially those related to the budget and personnel issues
• Stress Management - Maintains stability of performance under pressure and/or opposition
• Policies and Procedures - Understand and implement all policies and procedures that impact job responsibility
  
  

Additional Requirements

• Must be licensed CAM for 5 years or more
• Licensed to operate a motor vehicle with clean driving record
• Ability to sit or stand for long periods of time
• Ability to operate a personal computer and basic office equipment
  
  

Benefits

Medical, Dental, Vision

Short-Term and Long-Term Disability

Life Insurance

401(k)

Paid Personal/Sick Days

Paid Vacation (1 week after completion of six months)

Paid Holidays

Sentry Management, Inc., is an Equal Opportunity Employer