Associate Manager, Customer Training

Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Associate Manager, Customer Training

What you’ll do:

The Associate Manager, Customer Training will partner with the Sr. Manager, Training & Enablement to lead the Customer Training Manager team, focused on efficient role processes and alignment to the training strategy for Client Services. The Associate Manager, Customer Training will coach and develop an engaged team by emphasizing a high-quality, highly efficient training program while equipping the team to meet their monthly training goals.

• Launch our paid training offering by partnering with Onboarding, Client Services, and Customer Success & Growth leadership to ensure content and delivery are highly effective and aligned to the overall customer journey.
• Oversee team performance and prioritization of work with the training assignment process and through continued mentorship to encourage growth in training methodologies.
• Review individual team members’ weekly and monthly performance to provide coaching and candid feedback.
• Using a data driven approach, evolve the APM customer training strategy and paid training offerings.
  
  

What we’re looking for:

• Communication – An Associate Manager should display above-average communication skills, and be able to clearly articulate feedback, ideas, and AppFolio initiatives to direct reports, peers, and other leaders. Maintains this standard in all forms of communication - written and spoken.
• Radically Candid - Ability to challenge the team directly while still caring personally.
• Organization and Planning - Organized and effective in task management. Focuses on key priorities and manages time well.
• Presentation - Ability to present and or facilitate to a wide variety of audiences in a prepared for and professional manner.
• Approachable & Professional - Always has a positive attitude and is willing to help others; executes responsibilities with a level-head and is a polished leader.
• Initiative - Acts without being given direction to make sure important tasks are completed. Proactively looks for ways to improve team member performance, internal processes, and the overall customer experience.
• Teamwork - Reaches out to peers and cooperates with other leaders to establish an overall collaborative working relationship.
  
  

Skills & Knowledge:

• Bachelor’s degree required
• 2+ years experience with training content development and program management
• Highly organized and motivated with the ability to manage several open projects at a time
• Demonstrated success building effective partnerships and managing relationships at all levels
  
  

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.