Associate IT Specialist

Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

What we are looking for:

We are hiring an Associate IT Support Specialist to act as the first point of contact for all IT helpdesk needs within the Dallas office. You will also be responsible for new hire equipment setup, coordinating employee hardware requests and upgrades, and ensuring that walk-ups and basic ticket requests are handled promptly. You will work within a small team and together, will support the Dallas office. This is an in person position and will require being in the Dallas office daily.

At AppFolio, customer service is of the utmost importance so you should have a deep passion for helping people and solving both simple and complex problems. This is an ideal opportunity for someone who is self-motivated, works well independently, enjoys collaborating within a small team, and enjoys learning new things.

Responsibilities:

• Hands-on with every aspect of our technical operations
• Audiovisual support of company and department meetings
• Maintain inventory of company assets and equipment
• Setup new employees and coordinate employee moves
• Perform hands-on configuration of equipment (Mac, PC, Monitors, Phones)
• Troubleshoot and maintain all hardware associated with end-user computing including printers, workstations, and phones
• Create and maintain internal and external technical documentation
• Inspect and maintain conference rooms
  
  

Skills & Knowledge:

• Experience troubleshooting basic computer issues
• Excellent verbal and written communication skills with a cheerful demeanor
• Excellent and creative problem solving skills. You don’t need to know everything but you need to know how to find the solution.
• Self-motivated, organized and able to work independently in a fast-paced environment
• Collaborative and willing to: teach, learn and be a generalist
  
  

Nice to have:

• Experience in Okta, Google Workspace, AV equipment, computer hardware, Macintosh computers in a corporate environment
• Ticketing systems and documentation
  
  

Compensation & Benefits

The base hourly wage that we reasonably expect to pay for this role is: $22.00-$28.00

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits including but not limited to:

• Paid Time Off (PTO)
• Medical, dental, and vision benefits
• Long-term and short-term disability insurance
• 401(k)
• Wellness benefits
  
  

Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to:

• Medical
• 401(k)
• Wellness benefits
  
  

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.