Associate Front Desk

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with regional offices in Aurora and Westminster Colorado. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

 

We are currently in search of an Associate Front Desk for our regional office in Westminster, Colorado. The responsibilities and qualifications are listed below.

 

Summary: The Associate Front Desk is responsible for telephone coverage, responding to customer service requests and the performance of administrative duties at the request of Community Association Team Members. Works at an onsite or regional office location.

 

Why join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

 

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

 

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

 

What we Offer:

• Competitive Salary
• Work-Life Balance
• Medical (HMO and PPO), Dental, and Vision
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• PTO
• Birthday Time Off
• 11 Paid Holidays (Half Days/Early office closure before certain major holidays)

 

Essential Job Duties and Responsibilities:

• Respond to routine customer services requests in a timely manner with telephone coverage, email requests and performance of administrative duties.
• Professionally greet homeowners and attend promptly to their request and if unable to assist them will ensure the appropriate staff members are contacted to address a homeowner issue.
• Process work order requests per procedures and enter information in appropriate work order program.
• Follow up on all open work orders to ensure their completion.
• Update and maintain Association reference on call information sheet.
• Answer general architectural inquiries about the architectural process, provide application, fees/deposits application timeline, architectural guidelines, paint colors, etc.
• Process requests for transponders, gate remotes, keys etc.
• Respond to general inquiries on governing documents.
• Process of incoming checks.
• General account inquiries.
• Process community website updates with scanned minutes, notices, etc.
• Process homeowner clubhouse/park/pool/tennis court reservations.
• Updating and maintaining homeowner information into gate access software.
• Distributing and programming pool keys, mailbox keys and parking passes.
• Provide requested reports, letters, and other communications to assigned Managers.
• Send reminder emails to Board/Committee Members for inspections/meetings.
• Execute customized violation letters at the request of the Board/Manager with details provided by Manager.
• Provide answers to general inquiries regarding violation letters.
• Process incoming mail and scan to the appropriate individual.
• Properly process approved proposals and file them in the appropriate folder.
• Process Manager’s request for proposal with the provided scope of work, vendors, and timeframe.
• Ensures lobby and conference rooms are always kept clean with professional appearance. Maintains kitchen, small copy center, and other assigned areas in clean and orderly fashion. Restocks kitchen as assigned.
• Proactively maintains adequate inventory of all printed stock items such as letterhead, envelopes, board packet tabs, etc.
• Process and report monthly postage for each community association.
• Record printing and copy counts for each printer.
• Invoice/data entry.
• Works effectively to minimize waste.
• Complete special projects as needed and approved by Supervisor.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Perform all other duties as assigned.

 

 

Qualification Requirements:

• Must have a valid Driver’s License.
• Must have reliable transportation.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Demonstrate effective strong verbal and written communication and listening skills.
• Demonstrate problem solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers and clients.
• Excellent interpersonal skills.

 

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role.
• Bachelor’s Degree preferred.
• High School Diploma required.

 

 

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.

 

 

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

 

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

 

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.