Associate Director-Branch

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Community Management is a Team Sport

As the saying goes,It Takes a Village. This same rule applies in our business of managing communities. This is why we place a high value on collaboration, teamwork, and accountability.

The Associate Community Director is the Team Lead for their group of assigned Community Managers. Along with managing a small portfolio, this role is also responsible for overseeing the day-to-day operations of a team of Community Managers to include providing leadership, guidance, and mentorship. This role interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff within the branch office. The Associate Community Director is the department subject matter expert and is the first point of contact for the Community Manager team to elevate issues to, ask questions of, and seek guidance from. This position is also responsible for the onboarding and training of new Community Managers.

Duties include but are not limited to:

• Community Management
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversees the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
• Team Leadership
• Assist in overseeing the activities of the Community Manager Team to guarantee each member is performing as necessary according to their job duties and responsibilities as required to ensure our client retention and satisfaction as per each contract provides.
• Onboarding and training of new Community Managers and support ongoing training of all Community Managers as required.
• Addressing team questions and concerns in a timely fashion.
• Assist in ensuring that team members are adhering to all established company policies and procedures.
• Responsible for reporting to Leadership on the performance of the team and individual contributors as needed.
• Prepare for, present at and follow up on monthly CAM Meetings
• Coordinate and Schedule CAM Educational Meetings/Events, including assignments in Degreed
• Utilize Reporting tools such as Power BI to track deliverables, follow up with CAMs and Leadership on findings
• Assist Branch President with completion of CCTR and ability to create/implement/monitor SRP’s
• Assist with the oversight of community/manager transitions
• Be an advocate for Associa Integrated Services
• Other
• Ad-hoc reporting and/or projects as needed.
• Other duties as assigned.

Requirements

Requirements

• 4-6 years of Management and/or Supervisory experience required
• 3-5 years of Community Association experience and Portfolio Management experience preferred
• CAI designations preferred
• Knowledge of GAAP at a proficient level
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Self-motivated, proactive, detail oriented and a team player
• Confidentiality and discretion in the performance of all duties and responsibilities
• Time management and time critical prioritization skills

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone
• Work From Home weekly options
• Assistants to support the community's needs

Compensation

• $70,000-$75,000: experience highly considered

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.