Associate Community Manager

Job Type

Full-time

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have excellent opportunities for an Associate to join our amazing team in our onsite office in Rancho Santa Fe. If you are looking to work in a collaborative and supportive environment with an opportunity for continuous growth and development, please continue reading below!

Summary: The Associate is responsible for telephone coverage, response to customer service requests and the performance of administrative duties at the request of General Manager.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• PTO
• Birthday Time Off
• 11 Paid Holidays (Half Days/Early office closure before certain major holidays)
  
  

Requirements

Essential Job Duties and Responsibilities:

• Telephone coverage, response to customer service requests, and the performance of administrative duties.
• Thorough assistance in inspections of Onsite Property.
• Provide office support by maintaining calendars and appointments, composing correspondence, and maintaining database information.
• Extend exceptional customer service and problem resolution via phone and face-to-face interaction with board members and residents.
• Coordinate all meeting logistics as required.
• Develop a working relationship with community board members and homeowners.
• Work with vendors to provide direction and collect bids.
• Maintains accurate and current association records.
• Assist in the preparation of monthly board packets so that packets are presented in a clean, orderly, and professional manner.
• Take client calls and manage work order process, vendors, and client issues.
• Produce requested reports for board packets in a clean, orderly, and professional manner.
• Execute violation letters at the request of the General Manager.
• Transcribe and type documents and letters as required.
• Update and generate all required association and management reports.
• Provide courteous customer service to all walk-in homeowners by attending promptly to their requests and ensuring the appropriate staff members are advised if they are needed to handle a homeowner issue.
• Provide a work order history log to Management.
• Issue any work orders as directed or needed for sign maintenance, pest control, bee/wasp removal and control, light maintenance, etc. to the proper vendor.
• Execute letters and mail within 24 hours of the initial request and signed by the Manager.
• Submit a monthly order and maintain all office supplies.
• Maintain a clean work environment and ensure cleanliness in the lobby.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by the supervisor.
  
  

Qualification Requirements

• Must have a valid California Driver’s License.
• Must have reliable transportation and the ability to drive to and from communities.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire and demeanor at all times.
• Demonstrate effective oral and written communication and listening skills.
• Demonstrate problem solving abilities.
• Must be proficient with computer programs, including Word, Outlook and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers and clients.
• Strong verbal and written communication.
• Excellent interpersonal skills.
• Education and/or Experience:
• 1-2 years of experience working in a Customer Service role.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.
  
  

Work Environment

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.
  
  

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.

Salary Description

$25.00 - $28.00 Hourly