Associate Community Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have an excellent opportunity for an Associate to join our amazing environment with an opportunity for continuous growth and development, please read below!

Summary: The responsibility of the Associate is to serve as the initial point of contact for residents seeking services and/or information. The Associate directly reports to the General Manager of the Association.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

What we Offer:

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Cell Phone Stipend
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• PTO
• Birthday Time Off
• 11 Paid Holidays (Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Provide courteous customer service to all walk-in homeowners by attending promptly to their requests and ensuring the appropriate staff members are advised if they are needed to handle a homeowner issue.
• Be able to relate to the many diverse cultures, personalities and temperaments within the community and resolve business and homeowner problems in an ethical and professional manner.
• Provide telephone coverage and respond to customer service requests. Return all initial resident customer service calls within a 24-hour period. Record standard greeting and alternate, out of office, greeting.
• Issue work orders as directed or needed to the proper vendor. Follow up with vendor to ensure work order has been completed. Prepare work order report for monthly board packet.
• Process clubhouse rental applications, including after-party inspections, as needed, and release of deposits.
• Take receipt of architectural applications; review for completeness and ensure all submittal requirements are met. Process to and from Committee; issue approval or denial letters as directed. Maintain organized architectural files. Prepare agenda and Architectural Committee packets as directed. Attend Architectural meetings as needed.
• Keep paint file supplied with chips. Maintain log and check out of paint books. Update website or portal with paint color changes or architectural guidelines as needed.
• Responsible for the distribution of keys/transponders/ID cards/fobs or other devices used by residents to access the community facilities. Maintain the centralized lock box for office and facility keys.
• Participate in vendor, architectural, or greenbelt walks as directed and generate associated work orders or violation letters as needed.
• Provide administrative assistance to the General Manager. Perform other duties as directed by the General Manager.
• Assist General Manager with general enforcement of the Covenants, Conditions and Restrictions, the Articles of Incorporation and the Bylaws of Village Park, Association Handbook and enforcement of all other rules and regulations and policies in effect and binding on the Association.
• Maintain up-to-date Newsletter binders.
• Keep block captains supplied with folders for new residents.
• Distribute all mail and items sent through US Mail or through the courier from the corporate office to the proper person(s) in the office. Schedule pick-up deliveries through the PCS service.
• Accept and document all homeowner payments received at the Association office and send these payments to corporate with the courier.
• Maintain a clean work environment and ensure cleanliness in the reception area.
• Document all credit card purchases made on the office credit card(s), sending the required completed form and original receipt to the corporate accountant, or HR, and filing a copy of the Purchase form and receipt here in the office.
• Assist with the preparation and conduct of Association sponsored social or special events.
• Keep inventory of office and kitchen supplies. Submit a monthly order and maintain all office supplies and food orders.
• Shall perform miscellaneous office/kitchen clean-up to ensure a clean and orderly appearance.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.

Qualification Requirements:

• Ability to work under tight deadlines with a high level of accuracy.
• Maintain reliable transportation.
• Demonstrate problem solving abilities.
• Must be proficient with computer programs, including Word, Outlook and Excel and email.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with colleagues and clients.
• Must be willing to work a flexible schedule, including some Saturdays.

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role.
• High School Diploma or GED required.

Work Environment:

The work environment characteristics described here are representative of those a team member would encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to drive to community.
• Ability to inspect common areas as needed.
• Ability to sit, stand, and operate business equipment.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.