Associate Community Manager

Keystone Pacific Property Management, LLC currently is in search of an Associate for our Regional Office, in Rancho Santa Margarita. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations. This position will offer the right candidate a wide variety of duties, while gaining experience in the HOA industry.

Summary: The Associate is responsible for telephone coverage, response to customer service requests and the performance of administrative duties at the request of Community Association Team Members.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

What we Offer:

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• PTO
• Birthday Time Off
• 11 Paid Holidays (Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Telephone coverage, response to customer service requests and the performance of administrative duties.
• Coordinate all meeting logistics as required.
• Take client calls and manage work order process, vendors, and client issues.
• Produce requested reports for board packets in a clean, orderly, and professional manner.
• Assist in obtaining missing information when auditing all portfolios.
• Will provide a work order history log to the manager.
• Execute violation letters at the request of the General Manager.
• Assist team members with preparation and execution of required annual mailings.
• Transcribe and type documents and letters as required.
• Maintain keys, gate openers, parking permits, clubhouse rental applications, etc.
• Properly mail a copy of the financial statement on a monthly basis to the Treasurer of each association.
• Update and generate all required association and management reports.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by supervisor.

Qualification Requirements:

• Must have a valid California Driver’s License.
• Must have reliable transportation and the ability to drive to and from communities.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire and demeanor at all times.
• Demonstrate effective oral and written communication and listening skills.
• Demonstrate problem solving abilities.
• Must be proficient with computer programs, including Word, Outlook and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers and clients.
• Strong verbal and written communication.
• Excellent interpersonal skills.

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role.
• Bachelor’s Degree preferred.
• High School Diploma or GED equivalent required.

Work Environment:

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.