Associate Community Director

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

Do you want to help people make their house a home? Do you thrive on providing great customer service while making a difference? Welcome to Smith Management!

Consider joining an industry new to you? Want an enjoyable office setting with a supporting team atmosphere? Smith Management is a community association management company that handles affairs for non-profit businesses, community associations. Ever wonder how entries into beautiful communities are maintained, and how community neighbor events are planned? Our Company supports these activities to give homeowners an interactive, supportive, and welcoming community. Unlike other industries, the community management industry focuses on the broader activities that support both the association and its members by maintaining appearance, assisting with compliance, and managing financial affairs for the shared/common areas in the community.

Are you a self-starter? Do you appreciate working on different activities throughout the day? Do you like to work with a fun, diverse group of people? Then this job might just be what you are looking for!

What's in it for me?

Besides all the things you'd expect from any company (medical, dental, vision, 401k with company matching, life insurance, short- & long-term disability) we believe you deserve more than that. At Associa, you'll get great perks and discounts, continual professional training & career planning, money towards lifestyle and wellness activities (we call this Benefits Plus). Most importantly, you will get a fulfilling career and a company that becomes your family!

• Monday through Friday schedule
• Opportunity for Career Advancement within Smith Management and Associa
• Fun family culture within the office
• Remote working days/Hybrid schedule for flexibility
  
  

We want to hire a Community Director (People Leader who thrives on servicing others) who shares our vision, values and commitment to both team development and customer loyalty.We manage homeowner associations of all sizes with a custom approach designed to enrich the homeowner experience. We offer our clients with an array of solutions including Community Management, Luxury High-Rise Management, Developer Services and Lifestyle programs.

The Community Director is responsible for administrative operations and supervision of a branch to include training, supervising, and evaluating staff and office operations, as well as managing a team of portfolio managers. The Community Director will also manage a small portfolio of HOA properties. The Community Director participates in departmental committees and manage different structures, and, thus, the specific duties and responsibilities will vary.

Position reports to Branch President.

Job Duties And Responsibilities

• Provide oversight in operations of the assigned team (community managers) and communities.
• Support hiring (interviewing), and onboarding of new team members.
• Supervise the administration activities of the Association and team in accordance with Company and the Association's policies and procedures.
• Monitor performance of staff and office operations.
• Establish positive relationships with stakeholders and other vendors at branch level.
• Invest in team member’s development plan for professional growth.
• Assist with management of strategic planning, business development, and fiscal operations at the branch level.
• Work directly with a small group of community associations directly.
• Other duties as assigned.
  
  

Requirements

Knowledge and Skills

• Knowledge of HOA Property Management preferred but not required.
• Supervisory experience with a passion for team development.
• General knowledge of accounting principles.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
  
  

Education And Experience

• Bachelor’s Degree recommended but not required
• Master of Business Administration Degree Preferred
• 3-5 years of Management and/or Supervisory experience
• Certifications or Licenses
• Industry Specific Certifications

Working Conditions

• Typical office environment Overtime may be required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.