Associate Community Association Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, with regional offices in Colorado and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We are currently in search of an Associate Community Association Manager for our regional office in Westminster, Colorado. The responsibilities and qualifications are listed below.

Summary: The Associate Community Association Manager is responsible for telephone coverage, responding to customer service requests and the performance of administrative duties at the request of Community Association Team Members.

Why join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

Essential Job Duties and Responsibilities:

• Respond to routine customer services requests in a timely manner with telephone coverage, email requests and performance of administrative duties.
• Professionally greet homeowners and attend promptly to their request and if unable to assist them will ensure the appropriate staff members are contacted to address a homeowner issue.
• Process work order requests per procedures and enter information in appropriate work order program.
• Follow up on all open work orders to ensure their completion.
• Update and maintain Association reference on call information sheet.
• Answer general architectural inquiries about the architectural process, provide application, fees/deposits, application timeline, architectural guidelines, paint colors, etc.
• Process requests for transponders, gate remotes, keys etc.
• Respond to general inquires on governing documents.
• Process of incoming checks.
• General account inquires.
• Maintain inventory of keys, transponders, gate remotes, etc.
• Send the Vendor Packet to new vendors via email.
• Process community website updates with scanned minutes, notices, etc.
• Process incoming mail and scan to the appropriate individual.
• Process approved proposals and file in the appropriate folder.
• Process Manager’s request for proposal with the provided scope of work, vendors, and timeframe.
• Process reservations for homeowner clubhouse/park/pool/tennis court .
• Update and maintain homeowner information in gate access software.
• Provide requested reports, letters, and other communications to assigned Managers.
• Complete special projects as needed and approved by Supervisor.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Perform all other duties as assigned.

Qualification Requirements:

• Must have a valid Driver’s License.
• Must have reliable transportation.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Demonstrate effective verbal and written communication and listening skills.
• Demonstrate problem solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers and clients.
• Excellent interpersonal skills.

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role.
• Bachelor’s Degree preferred.
• High School Diploma required.

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.