Assistant Regional Director

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa Chicagoland is recruiting for an Assistant Community Director in the Schaumburg office.The ideal candidate should present themselves professionally, possess strong self-awareness and communication skills, make well-informed decisions, and embrace accountability. The candidate will foster positive business relationships with all owners, residents, board members, and coworkers.

The responsibilities of the Assistant Community Director involve extending their influence beyond a specific portfolio of clients. The position will colaborate more in-depth with branch management, receive fundamental training for the supervisory role, and have a greater impact on overall branch performance enhancing the employee experience.

Duties and tasks include but are not limited to:

Management Oversight:

• Maintain a portfolio of assigned duties to the Community Association Manager position.
• Inspire new Community Association Managers and peers to deliver unsurpassed management services.
• Supervise a small assignment of Community Association Managers.
• Focus on imparting fundamentals of Associa and industry knowledge.
• Ensure new Community Association Managers' deliverables are met promptly and use standardized client materials.
• Mentor and support Community Association Managers to meet the needs of the Association efficiently and motivate associates for maximum individual potential.
• Provide support with obtaining all service, maintenance, and security contracts.
• Provide support with financial management, administration, corporate policies & procedures, property infrastructure, organization, litigation processes, property collections, maintenance, and mechanical procedures.
• Help establish routine use of management tools and systems to allow Community Association Managers to grow into more extensive portfolios or onsite roles in the company.
• Attend and cover Client Meetings when needed.
• Cover emergency calls & client escalations when escalated to the supervisor.
  
  

Training:

• Serve as CAMO liaison from the branch. Support VP/RD with team training when necessary.
• Represent self as a positive image of Community Association Management for company activities.
• Support, develop, and train direct reports.
• Provide spot training to the team when the VP/RD is unavailable.
  
  

Additional areas:

• Support office leadership in office morale activities and hold yourself accountable for displaying positive morale.
• Temporary assignment for specific project or job oversight.
• Provide performance review one-on-ones with direct reports
• Performance management for direct reports with guidance from the Human Resources Department.
• Other duties assigned
  
  

Requirements

Requirements:

• At least 3-5 years in industry as Community Association Manager.
• Completion of Associa Leadership Foundations program.
• Must be licensed as a Community Manager through the Illinois Department of Financial and Professional.
• Regulation Prefer AMS, and PCAM designations.
• Possess excellent communication skills combined with a thoroughly professional presentation.
• Strong customer service orientation.
• A team player with good business skills.
• Self-motivated and will go the extra mile for our company and our clients.
• Prior experience in your community or HOA is a plus.
• Possess an ability to read and understand a financial report.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.