Assistant Operations Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Assistant Operation's Manager position is an extension of the Management team which assists the Property Manager in the oversite of the day to day building operations and Association. The Operations Manager ensures the highest possible level of Customer service offered to residents, guests, and service providers as well as maintaining the safety of the property. The Operations Manager accurately maintains daily logs, records, and forms. They must be able to understand and react to emergency situations and operate security control systems. Operations Manager reports directly to the Property Manager.

POSITION RESPONSIBILITIES: 

Meet daily with the Property Manager and Building Engineer to go over daily tasks, reports and deadlines 
Assist the Property Manager, Administrative Assistant and Building Engineer as needed. 
Oversee Security operations
Monitors and operates Security Control Systems and Emergency Response Systems. 
Monitors and controls access to the building. 
Write incident reports when needed, proof read all incident reports 
Monitors and controls access to the building. 
Assist with preparation of specifications needed for all services received by the Association (e.g., landscaping, trash, insurance, pool, etc.)
Assist with bid process, coordinate / review bid spec proposals and comparison spreadsheet. 
Complete a bid analysis
Follow up on all property incidents, provide notification to residents and track progress 
Assist all teams as needed and as directed by the Property Manager 
Demonstrates excellent customer service, communication, and time management skills. 
Attend after hours Board meetings or events from time to time, as needed or requested by manager 
Accurately maintains daily logs, records and forms. 
Works shifts that are subject to change based on property needs. 
Update the manager daily / weekly with a weekly report, a synopsis of week, and any incidents 
Assist all Unit Owners, Residents and Guests in a courteous, helpful manner, referring any questions or concerns directly to the Management Office that can not be addressed by Operations 
Ensure maintenance of all files, (work orders, incident reports, records, correspondence, etc.) in accordance with company procedures. 
Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report. 
Maintains a safe and secure environment throughout the building/property. Any safety issues must be brought to the attention of the Property Manager immediately. 
Follows safety procedures and maintains a safe work environment. 
Regularly walks the property checking all areas to ensure proper operation/safety and investigate/report any incidents that may occur during the course of the shift. 
Work on a building emergency management plan, hurricane and disaster plan
Respond to any mechanical, medical or police emergencies and assist as needed in a timely manner. 
Supervise all moves, deliveries and check on the status of all unit owner construction, to ensure that all work is progressing smoothly and in accordance with property guidelines and regulations, reporting any damage to common areas immediately to the Property Manager. 
At the beginning and end of each shift, check the Fire Alarm Panel, ensuring that it is fully operational. 
May be assigned other duties by the on-site Property Manager

Requirements

REQUIREMENTS:

Luxury Hospitality Experience

Supervisory Experience

OPERATING SKILLS, KNOWLEDGE & ABILITIES:

Education/Training: Minimum of High School diploma. 
CPR Certification is desirable. 
Must possess strong managerial background. 
Management experience, managing a property or building operations, such as staff and service contracts, resident retention and resident improvements is preferred. 
Strong working knowledge of customer service principles and practices. 
Strong interpersonal skills. 

Computer literacy: 

Proficiency and working knowledge of Microsoft Office Applications.

Multiple language fluency preferred.

Special Requirements:

Physical demands include ability to lift up to 50 lbs.; Standing, sitting, walking and occasional climbing.

Ability to detect auditory and/or visual emergency alarms. On-call 24/7.

Ability to work extended/flexible hours and weekends based on project requirement.

Ability to respond to emergencies in a timely manner.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.