Assistant Manager - The Hollows

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?

We are CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

At CCMC, our Assistant Manager plays a crucial role in executing our company’s purpose statement: We build community by bringing people together in the neighborhoods where they live and in the offices where we work. Simply put, we create experiences that connect people.

What You’ll Accomplish

• Support the General Manager in the daily business operations and upholding the community standards as required by the governing documents, the CCMC management contract, and applicable laws
• Conduct inspections utilizing online programs to track, document and notify homeowners of compliance issues weekly, and ensure common area safety and cleanliness
• Supply information, assistance, materials, and education to new and existing homeowners regarding the benefits of Association living and the impact of the Deed Restrictions
• Provide oversight of projects as directed by the General Manager, acting as liaison to service contractors and vendors
• Be the onsite point of contact for assessment collections and is responsible for monitoring payment arrangements
• Collaborate with collection attorneys and AR representatives as related to the collection of assessments
• Work directly with the Design Review Board in the performance of the Design Review process
• Oversight of certain site staff and service teams
• Daily interaction with community residents and committee volunteers
• Front desk operations, including answering phones, email correspondence, and assisting residents and guests onsite
• Board and Committee meeting attendance

What We’re Looking For

• Effective leadership, organizational, and conflict resolution skills
• 2 or more years in an office environment, preferably in community management or similar experience
• 2-3 years of industry experience in a Community Manager or Assistant Community Manager role is preferred; CMCA certification preferred
• Ability to communicate effectively both orally and in writing. Must have excellent telephone etiquette, with a commitment to the highest customer service possible
• A multi-tasker who is highly organized, detail-oriented, and a self-starter
• Proficient computer skills in Windows environment
• Have a stable means of transportation, including a valid driver’s license and vehicle insurance, standard mileage reimbursement is provided
• Ability to work a full-time schedule with the capacity to occasionally work after hours and on weekends
• All prospective employees must pass a pre-employment drug screen, driving record and background check

What We Offer

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Professional education assistance
• Optional Pet Insurance
• Perhaps most importantly, a service-focused team who is dedicated to your success!

About The Community

Located on the north shore of Lake Travis and nestled into the rustic Texas Hill Country landscape, The Hollows caters to outdoor enthusiasts. Community amenities include eight miles of scenic hiking and biking trails, park areas and playgrounds, an all-new Trailhead amenity area with a pool, a spectacular multi-level Beach Club with a dramatic infinity-edge pool, multiple grotto pools, a fitness center, indoor/outdoor dining facilities, and private restaurant.