Assistant Manager of Community Relations

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

 

Job Description

 

The hours of the role are Tuesday-Saturday 8:30-5:30pm. Candidate must be willing to be flexiblewith working days.

 

The Assistant Community Manager is responsible for providing the overall supervision of a community association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

 

SCOPE OF WORK:

 

Assist the HOA and Community Manager in the day-to-day management of the HOA.

 

HOMEOWNERS ASSOCIATION

 

• Assist Manager with regular reports and special projects as needed. Handle routine correspondence, memorandums, reports and other business materials as directed by the General Manager..
• Maintain reference files, procedural manuals, instructional memorandums, records, log books and reports in an up-to-date and orderly fashion at all times.
• Be thoroughly familiar with all accounting procedures and reporting requirements.
• Be thoroughly familiar with all contracts, By-laws, policies, rules, regulations and corporate programs.

 

GOODS AND SERVICES:.

 

• Assure maintenance and repairs are completed in a timely and business-like manner.
• Maintain, process and closeout work orders/ops log in

 

Administrative:

 

• Be thoroughly familiar with all accounting procedures and reporting requirements.
• Be thoroughly familiar with all contracts, By-laws, policies, rules, regulations and corporate programs.
• Assure timely and effective contract renewals or re-competes including evaluating, comparing and presenting potential contracts.
• Maintain property files in C3
• Maintain & update operations log to track general maintenance and janitorial services
• Assure maintenance and repairs are completed in a timely and business-like manner.
• Attend Associa and association industry training and management meetings.

 

SKILLS:

 

• Excellent verbal and written communications skills, including the ability to deal with a large variety of individuals in a friendly, businesslike, and professional manner.
• Good organizational skills with the ability to handle a large number of tasks at the same time.
• Possess the ability to deal with stressful situations in a professional manner and to follow directions, ask questions, and follow through.

 

Requirements

 

EDUCATION AND EXPERIENCE:

 

• High School Diploma or equivalent.
• Minimum of 3 years business or administrative work history and demonstrated an ability to perform in a fast-paced environment.
• Minimum of 3 years in customer service oriented work history and a demonstrated ability to thrive with stressful situations.

 

QUALIFICATIONS:

 

• Excellent verbal and written communications skills
• Good organizational skills with the ability to multi-task & detail oriented
• Able to deal with a large variety of individuals in a friendly, businesslike, & professional manner
• Ability to deal with stressful situations in a professional manner
• Experience with covenants administration & due process
• Able to work effectively with Board & Committee members, residents & other staff members
• Ability to manage staff, set priorities and establish standards
• Schedule flexibility. Able to work evenings, weekends and holidays if needed.

 

EQUIPMENT:

 

• Proficient in the use of all office equipment of current technology e.g. telephone systems, computer, scanner, copier & camera.
• Proficient in the use of Community Management Software, Microsoft Office Programs, and Corporate Software Programs.

 

Pay range for this position in the city of Ontario is $18-$22 hourly.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.