Assistant Manager/ Lead Concierge

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Fundamental Job Function:

To help support and manage the community and the team with front-of-the-house responsibilities along with the continued development of our Hospitality team. Review current operations and assist in training and onboarding to ensure all team members are excelling and embracing the standards of success.

Duties and Responsibilities:

• Assist Community Manager with Site operations.
• Assist with onboarding and training of all Concierge employees.
• Provide extra oversight and training of staff to ensure all expectations are met.
• Appropriately handle and field resident requests and/or complaints.
• Update, implement, and enforce new policies and procedures.
• Create and distribute newsletters and or publications to the community weekly and/or monthly.
• Assist Management with planning and executing resident functions.
• Proactively engage Property Management with a list of any open items.
• Assist in Conducting routine service evaluations, monitoring compliance with policy and procedures, and developing employee retention initiatives such as mentorships, recognition and benefit programs, and career advancement to improve productivity, quality of work, and build employee loyalty.
• Assist Concierge team with special requests that arise on property.
• Create monthly Concierge schedule.
• Conduct annual reviews with Concierge employees.
• Attend Management/Board meetings as needed.
• Manage and deliver in-unit delivery services.
• Assist Manager in payroll of all FOH team members.
• Maintain a flexible schedule and assist with coverage as needed.
  
  

Requirements

• Requirements and Qualifications:
• Graduate of an accredited college or university preferred.
• 3+ years' experience in one-on-one training/coaching.
• Experience in the hotel, hospitality, and customer service industries is strongly preferred.
• Ability to implement quality assurance standards.
• A proficient presenter, instructor, facilitator, and communicator.
• Organizational with attention to detail.
• Positive, outgoing, and attentive demeanor -- high-energy individual.
• Strong analytical and creative problem-solving skills--measurable, results-driven.
• Self-directing work method with the ability to work with little direct supervision.
• Ability to demonstrate a history of proven reliability and consistency.
• Proficient in word processing and strong computer knowledge, including programs such as Microsoft Word, Excel, PowerPoint, and Outlook.

Must be able to pass a background drug test

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.