Assistant Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

 

Job Description

 

An Assistant Community Manager is responsible for providing clerical and administrative support to the lead Community Manager(s). The Assistant Community Manager is the liaison to the lead Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared

 

Service Center (CSSC) and within the branch office. This position will be located at two communities; one in Ann Arbor and one in Canton.

 

Job Duties And Responsibilities

 

Duties include but are not limited to:

 

 Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, work order, letter, and/or in person.

 

 Interact with vendors and assist with addressing emergency requests as necessary

 

 Update notes within homeowner accounts in C3 (Complete Control of Communities) of all conversations/correspondence with homeowner.

 

 Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.

 

 Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.

 

 Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.

 

 Assist lead Community Manager in monitoring corporate and client delinquency rates and collections process for account portfolio.

 

 Maintain property files and unit files.

 

 Assist lead Community Manager with processing new homeowner welcome packets, if applicable.

 

 Assist lead Community Manager with requests for proposals, repair quotes, insurance notification lists.

 

 Assist lead Community Manager with update of property fact sheets in C3.

 

 Assist lead Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.

 

 Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance with lead Community Manager direction, client enrollment, and local office protocol.

 

 Participate in Associa training including Associa University webinars, etc.

 

 Other duties as assigned.

 

Knowledge And Skills

 

 Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.

 

 Knowledge of communities/property/real estate and homeowners associations.

 

 Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.

 

 Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.

 

 Knowledge of conflict resolution techniques at a proficient level.

 

 Professional communication skills (phone, interpersonal, written, verbal, etc.).

 

 Professional customer service skills.

 

 Self-motivated, proactive, detail oriented and a team player.

 

 Time management and time critical prioritization skills.

 

Requirements

 

Education and Experience

 

 High School Diploma Or GED Preferred

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.