Assistant General Manager/Lifestyle Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

JOB SUMMARY

The onsite Assistant General Manager/ Lifestyle Manager is responsible for assisting the General Manager for the assigned community. The Assistant General Manager/ Lifestyle Manager is the liaison to the residents, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. The Assistant General Manager will provide support to the General Manager as needed.

This position is in the Crandall area. Salary range $54k to $58k.

Job Duties And Responsibilities

Duties include but are not limited to:

• Assist General Manager with implementation of Board policy and directives within thescope of the management agreement. Works with the board on strategic initiatives, policygovernance and association projects.
• Assist with preparing schedules and establishes priorities for routine and special work projects.
• Assist with annual budget.
• Assist with the administration of the various functions of the community within the projectedand approved operating budget.
• In conjunction with the General Manager, act as a liaison between the Board of Directorsand residents in the execution of the established policies and the conveyance of resident grievances.
• In conjunction with the General Manager, work as a liaison between the Board and legalcounsel, as well as the Board and the Board Advisory Committees.
• Notify responsible parties of code issues given in writing, by phone, in person and electronically
• Respond to and investigate allegations of violations of codes to determine validity of complains and the appropriate course of action to mitigate issues.
• Investigate and enforce property codes within boundaries.
• Schedule and perform systematic property maintenance inspections to maintain or achieve minimum property standards.
• Plan and execute large scale community events
• Attend community events to oversee the execution with homeowners and vendors. These events may occur on nights, weekends, and holidays.
• Maintain activities with budget and proactively plan for upcoming event expenses.
• Maintain records of community event participation, costs, feedback, etc.
• Work closely with resident committees, sponsors, vendors and city officials.
• Create and distribute information to the community via eNews, newsletters, social media and websites.
• Coordinate private amenity reservations for residents.
• Maintain a strong customer service presence.
• Other duties as assigned.
  
  

Requirements

KNOWLEDGE AND SKILLS

• Thorough knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) as well as digital communication tools.
• Graphic design and formatting skills.
• Knowledge of the Association Board of Directors, the General Manager, and how those rolesinterface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of company policies, procedures, and forms.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
  
  

Education And Experience

• Bachelor’s Degree Preferred
• 3 – 5 years of directly related or closely related experience
• 1 – 2 years of Community Association experience required
• 0 – 3 years of Management and/or Supervisory experience
• Marketing experience preferred
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.