Assistant General Manager (Part Time)

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

This is a PART TIME role.

9am - 5pm.

3 week days a week.

Thursdays are required.

Daily responsibilities:

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
• Works with the board on strategic initiatives, policy governance, and association projects.
• Walk and inspect community, ensure community is well maintained and HOA Code, Compliance, Rules & Regulations are followed.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Assist with theRFP process,maintenance requests, and work orders.
• Schedule and coordinate maintenance vendors and contractors onsite.
• Assist in preparing board packets and agendas. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance issues onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Issues HOA violation notices to homeowners. Follow-up to ensure violations are corrected.
• Other projects as assigned.
  
  

Requirements

• 2+ years of experience in community association, hospitality, leasing, rentals, or property management.
• Knowledge of the Association Board of Directors, the General Manager, and how those rolesinterface with the requests of homeowners.
• Customer service driven and team oriented. A consultative approach when assisting others.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.