Assistant General Manager (Part Time)

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Onsite Community Manager plays a crucial role in fostering a sense of community within our managed properties, and is the liaison to the communityhomeowners, boardmembers, and committee members. The Onsite Community Manager will ensure the community is well-maintained and will coordinate with vendors, contractors, andstaff at the Associa Client Shared Service Center(CSSC) and within the branch office.

• This is a Part time role workingTuesday, Thursday, Friday 8am - 3pm***
  
  

** Attending Board meetings every other month from 6pm - 8pm and the annual board meeting is required.**

Daily responsibilities:

• Walk and inspect property.
• Meet and greet homeowners, residents, members of the board of directors, committee members, vendors and contractors.
• Research and respond to inquiries in-person, by phone and email.
• Enter, update, and maintain property and homeowner information in the data base.
• Respond to maintenance requests and coordinate vendors for onsite maintenance work.
• Manage RFP, bidding, and vendor selection process.
• Assist homeowners in completing architectural requests forms, collaborate with theArchitectural Review Committee on homeowner requests, and follow-up with homeowners on the board's decision.
• Send out code violation letters to homeowners. Follow-up to ensure violation is corrected.
• Maintain all communications with homeowners, create and format correspondence, record and track documents, generate reports.
• Prepare board meeting packets, schedule and attend board meetings every other month.
• Other duties as assigned.
  
  

Requirements

• High School Diploma or GED Required; Associates Degree strongly preferred.
• 3+ years of Community Association Management or relevant experience is preferred.
• Knowledge of the role of the association board, the Community Association Manager, andhow those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling,etc.) at a proficient level.
• Excellent customer service skills, communication skills (written and spoken), and conflict resolution techniques.
• Ability to prioritize tasks, manage time effective, and manage deadlines.
• Self-motivate, proactive, detail oriented and successfully function as part of ateam.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.