Assistant General Manager, HOA

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

This Assistant General Manager is a liaison to the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. This is an onsite 40 hours per week role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities:

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
• Works with the general manager on strategic initiatives, policy governance and association projects.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Assist in creating and managing violation letters; review delinquency reports, clubhouse rental requests; interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Assist with and schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Assist with creating weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.
  
  

Requirements

• High school diploma or GED equivalent is required.
• Customer service driven and team oriented.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Time management and time critical prioritization skills.
• Strong communication skills (both written and spoken).
• High levels of attention to detail, initiative, accountability, and adaptability.
• Ability to meet deadlines and multi-task.
• Strong Microsoft Office skills and experience in property management databases would be a plus.
• Proactive, reliable and dependable.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.